Functional Analyst - CRM

Socket.dev; Sunshine Coast Regional; On-site; CAD 105,000 - 115,000; Full time

Benefits offered by this job

17% employer superannuation

Full-time ongoing appointment

Job summary

UniSC in Sunshine Coast, Australia, seeks a Functional Analyst – CRM to drive improvements across Oracle B2C Service, CareerHub and related platforms. You’ll blend business analysis with systems knowledge and collaborate with stakeholders to translate requirements into practical, measurable solutions that enhance the student experience.

You’ll lead requirements gathering, design solutions, support testing (UAT) and guide adoption, while working with a diverse team in a progressive university

Qualifications

• Experience as a functional analyst, business analyst, systems analyst or CRM specialist in complex environments.
• Ability to translate business requirements into functional specifications and process improvements.
• Experience supporting enterprise systems and CRM platforms, preferably in higher education.

Responsibilities

• Provide specialist functional expertise in student systems and CRM platforms through requirements gathering and design.
• Partner with stakeholders to analyze requirements and recommend system solutions.
• Provide advanced functional support, configuration analysis and user adoption support.
• Lead testing activities including UAT and implementation support.

Skills

Business analysis

Stakeholder engagement

Process improvement

CRM familiarity

Education

Bachelor's degree in IT/CS or related field

Tools

Oracle B2C Service (CRM)

CareerHub

SQL

APIs

Job description

• Student Services | UniSC Sunshine Coast, Sippy Downs
• Level 7, $105,843 - $115,703 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hrs per week), ongoing appointment

The Opportunity

The University of the Sunshine Coast (UniSC) is committed to transforming lives through learning and knowledge, with Student Services at the heart of that mission. Supporting students from enrolment through to graduation, the team delivers essential services and initiatives that create positive, connected and engaging student experiences across the University.

As Functional Analyst – CRM, you’ll combine business analysis, systems expertise and stakeholder engagement to improve the platforms that underpin the student experience, including Oracle B2C Service (CRM), CareerHub and related technologies. Working collaboratively across the University, you’ll understand business needs, identify opportunities for improvement and deliver practical solutions that enhance service delivery and outcomes for students and communities. This is an opportunity to join a team where your analytical thinking, problem-solving and ideas can make a genuine difference in a progressive organisation committed to innovation and continuous improvement.

For more information, please visit us online: Student Services

You will

• Provide specialist functional expertise in student systems through business analysis, requirements gathering, solution design, user support, training development and continuous improvement activities;
• Partner with stakeholders to analyse business requirements, identify improvement opportunities and recommend system and process solutions that enhance operational effectiveness;
• Provide advanced functional support and configuration analysis for student systems, including Oracle B2C Service (CRM), Career Hub and related platforms, to ensure effective business outcomes; and
• Provide functional leadership and specialist advice in relation to student systems, business processes, testing activities, system enhancements and user adoption.

About you

You’re a curious and collaborative professional who enjoys solving complex problems, understanding business challenges and working closely with stakeholders to deliver meaningful outcomes. You can ask the right questions, translate requirements into practical solutions and confidently bridge the gap between technical and non-technical teams, communicating clearly, influencing outcomes and building strong working relationships. You may be a Functional Analyst, Business Analyst, Systems Analyst, CRM Specialist or Enterprise Systems professional, with experience in higher education valuable but not essential. Most importantly, you bring transferable skills from complex service environments and a continuous improvement mindset.

You will possess:

• Demonstrated analytical and problem-solving skills, including the ability to investigate complex business and system issues, analyse requirements, evaluate options and recommend effective functional solutions;
• Highly developed communication, stakeholder engagement and facilitation skills, including the ability to elicit requirements, facilitate workshops, influence outcomes and communicate technical concepts to non-technical audiences;
• Demonstrated experience supporting enterprise systems and translating business requirements into functional specifications, process improvements and system solutions. Experience with CRM systems, student management systems or comparable platforms will be highly regarded;
• Demonstrated technical aptitude, including the ability to understand system architecture, data structures, integrations, SQL queries, scripting logic, APIs and technical documentation, and to work effectively with technical specialists to deliver business solutions; and
• Demonstrated experience in business analysis methodologies including requirements elicitation, process mapping, functional specification development, testing, user acceptance testing (UAT) and implementation support.

Don't meet every requirement? At UniSC, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our position description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [e-mail] or call [phone].

Applications for this position close midnight, Sunday 27 September 2026.

Position description: 494857_Functional Analyst-CRM.pdf

Have questions or want to know more? For a confidential discussion, please contact:

Scott Tanzer
Manager, Student Systems – Student Services
Telephone: [phone]
Email: [e-mail]

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at Welcome to UniSC and LinkedIn Life

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact [e-mail]

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE)initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.