CRM-Driven HR & Compliance Administrator

Ameya Care Support Services; Queensland; On-site; AUD 55,000 - 70,000; Full time

Job summary

Ameya Care Support Services in Queensland seeks an Administration Officer to drive HR administration, quality and compliance, and CRM stewardship. You will coordinate recruitment, onboarding, employee records, and related documentation to support daily operations.

You will prepare offers and contracts, maintain HR policies, and generate workforce reports while ensuring compliance with legislation and funding body requirements.

Qualifications

• Experience in HR, QA, Compliance or administration.
• Strong recruitment, onboarding, employee records management, and HR administration.

Responsibilities

• Coordinate end-to-end recruitment activities including advertising, screening, interviewing, reference checks, onboarding.
• Prepare employment offers, contracts and documentation.
• Maintain employee records and HR documentation per legislation and organisation requirements.
• Support onboarding, induction, probation reviews, and offboarding processes.
• Assist managers with recruitment and workforce-related enquiries.
• Ensure HR policies and procedures remain current and compliant.
• Prepare HR reports and workforce metrics.
• Support implementation and monitoring of quality and compliance systems.
• Assist in ensuring organisational compliance with industry standards, legislation, and funding body requirements.
• Conduct audits, reviews and compliance checks.
• Support incident management and continuous improvement initiatives.
• Maintain quality registers, policies, procedures, and documentation.
• Assist in CRM system development, implementation and maintenance.
• Ensure accurate client and workforce data management.
• Generate reports and insights to support service delivery and operational decision-making.
• Identify opportunities to improve business processes and customer experience through CRM technology.
• Support staff training and system adoption initiatives.

Skills

Recruitment administration

CRM knowledge

Document management

Microsoft Office

Attention to detail

Communication skills

Tools

CRM software

Database management

Job description

Ameya Care Support Services in Queensland seeks an Administration Officer to drive HR administration, quality and compliance, and CRM stewardship. You will coordinate recruitment, onboarding, employee records, and related documentation to support daily operations.

You will prepare offers and contracts, maintain HR policies, and generate workforce reports while ensuring compliance with legislation and funding body requirements.