Administration Officer

Ameya Care Support Services; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Ameya Care Support Services in Australia seeks an Administration Officer to manage recruitment, HR administration, CRM support, and compliance oversight. You will coordinate end-to-end hiring, maintain employee records, and assist in audits and quality initiatives.

You will work with HR, QA, and IT teams to ensure policies are current and data is accurate, enabling effective service delivery and continuous improvement.

Qualifications

• Experience in HR, QA, compliance or similar administration role.
• Recruitment, onboarding, employee records management experience.
• Experience with CRM systems and database management.
• Excellent organisational skills with strong attention to detail.
• Ability to interpret policies and legislative requirements.
• Strong written and verbal communication.
• Ability to manage multiple priorities and meet deadlines.
• Current Driver's Licence and working rights in Australia.

Responsibilities

• Coordinate end-to-end recruitment activities, including advertising, screening, interviewing, reference checks, and onboarding.
• Prepare employment offers, contracts, and associated documentation.
• Maintain employee records and HR documentation.
• Support onboarding, induction, probation reviews, and offboarding processes.
• Assist managers with recruitment and workforce-related enquiries.
• Ensure HR policies remain current and compliant with legislation.
• Prepare HR reports and workforce metrics.
• Support quality and compliance systems and CRM maintenance.
• Assist in audits and continuous improvement initiatives.
• Maintain quality registers, policies, and procedures.
• Support CRM data management and reporting.

Skills

Recruitment coordination

HR administration

CRM experience

Organisational skills

Policy interpretation

Communication

Multitasking

MS Office Suite

Tools

Microsoft Office

Database management

Job description

The Administration Officer is responsible for ensuring that Ameya Care Support Services meets its human resource, quality, and compliance obligations. This position serves as the primary point of contact for recruitment and workforce administration while also supporting the development, maintenance, and oversight of the Customer Relationship Management (CRM) system and compliance framework. You will play a critical role in supporting business operations, workforce engagement, regulatory compliance, and continuous improvement initiatives across the organisation.

Key responsibilities

Human Resources

• Coordinate end-to-end recruitment activities, including advertising, screening, interviewing, reference checks, and onboarding.
• Prepare employment offers, contracts, and associated documentation.
• Maintain employee records and HR documentation in accordance with legislative and organisational requirements.
• Support employee onboarding, induction, probation reviews, and offboarding processes.
• Assist managers with recruitment and workforce-related enquiries.
• Ensure HR policies and procedures remain current and compliant with relevant legislation.
• Prepare HR reports and workforce metrics as required.

Quality & Compliance

• Support the implementation and monitoring of quality and compliance systems.
• Assist in ensuring organisational compliance with relevant industry standards, legislation, and funding body requirements.
• Conduct audits, reviews, and compliance checks across business operations.
• Support incident management, corrective actions, and continuous improvement initiatives.
• Maintain quality registers, policies, procedures, and documentation.
• Assist in preparing for internal and external audits.
• Support the development, implementation, and maintenance of the organisation's CRM system.
• Ensure accurate and timely client and workforce data management.
• Generate reports and insights to support service delivery and operational decision-making.
• Identify opportunities to improve business processes and customer experience through effective use of CRM technology.
• Support staff training and system adoption initiatives.

About you

• Previous experience in Human Resources, Quality Assurance, Compliance, or a similar administration role.
• Strong understanding of recruitment, onboarding, employee records management, and HR administration.
• Experience working with CRM systems and database management.
• Excellent organisational skills with strong attention to detail.
• Ability to interpret policies, procedures, and legislative requirements.
• Strong written and verbal communication skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office Suite and business systems.
• Worker Screening Yellow Card.
• Working with Children Blue Card.
• Full Australian working rights.
• Current Driver's Licence.

About us

At Ameya Care Support Services, we are committed to delivering high-quality, person-centred support that empowers individuals to achieve their goals and live fulfilling lives. Our team is driven by a strong commitment to excellence, compliance, and continuous improvement, ensuring the highest standards of care and service delivery.

Be part of a supportive and values-driven organisation.

Make a meaningful contribution to quality service delivery and workforce excellence.

Opportunities for professional development and career growth.

Collaborative and inclusive workplace culture.

Work in a role that combines people, systems, compliance, and continuous improvement.