Crew Coach

Narooma; New South Wales; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership training and succession

Career pathways and internal promotion

Staff discounts

National qualifications in retail

Job summary

Hungry Jack's in New South Wales is seeking a dedicated trainer to coach and mentor crew members, delivering exceptional guest service and upholding safe working conditions. You will lead on-the-job training and support leadership development across the team.

The role focuses on building a guest-obsessed mindset, driving staff engagement, and contributing to career progression within Hungry Jack's growing network of restaurants.

Qualifications

• Experience in training staff and delivering coaching.
• Ability to promote guest-focused service culture and safe work practices.
• Strong communication and leadership skills.
• Motivation to mentor crew towards success.

Responsibilities

• Train, coach and mentor crew to deliver exceptional guest service.
• Promote Hungry Jack's values: Guest Obsessed and People Power.
• Support safety procedures and workforce discipline as needed.
• Contribute to staff development and succession opportunities.

Skills

Retail experience

Hospitality experience

Training passion

Energy and urgency

Job description

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to get you up to speed.
• Extensive leadership and succession training for you to build your career.
• Established career pathways for internal promotion across our growing network of restaurants.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail.

We’re looking for someone who has:

• Retail or hospitality experience.
• A “Guest Obsessed” mindset.
• Values that are aligned to ours: Guest Obsessed, People Power, Make a Difference, Stronger Together and Growth Mindset.
• High level of energy and a sense of urgency.
• A passion for training, coaching and mentoring team members to success.

At Hungry Jack's, we’re committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, the Burgers are Better when we all belong.