Shift Supervisor/ Assistant Manager

Hungry Jacks; Strathpine; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Leadership training & succession

Career progression across restaurant</

Competitive pay

Staff discounts via Jackpot

Nationally accredited qualifications

Job summary

You will participate in on-the-job leadership training, benefit from extensive career progression opportunities, and contribute to a high-energy, fast-paced team environment. A commitment to diversity and belonging is part of Hungry Jack's culture.

Qualifications

• Experience in retail or hospitality environments.
• Ability to train, coach and mentor team members.
• Strong customer focus and guest obsession mindset.

Responsibilities

• Lead and supervise shifts to ensure smooth and safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Support sales growth through exceptional service and suggestive selling.
• Execute marketing and service initiatives to enhance customer experience.
• Foster an inclusive, trustworthy and accountable team culture.

Skills

Leadership experience

Training & coaching

Guest service

Job description

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.