Crew Coach

Hungry Jack's Pty; Albury City; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Staff discounts

National qualifications

Job summary

Hungry Jack's Pty in Australia is seeking a trainer/coach to develop crew members, ensuring high guest service standards and safety. You will lead on-the-spot coaching, build skills, and drive a culture of Guest Obsessed and People Power across the team.

The role emphasizes hands-on training, leadership development, and pathways for career progression within Hungry Jack's growing network of restaurants. Experience in hospitality is preferred, and values alignment is essential.

Qualifications

• Experience in retail or hospitality.
• Ability to train and coach staff.
• Alignment with Hungry Jack’s values.

Responsibilities

• Train, coach and mentor crew members.
• Deliver exceptional guest service.
• Promote safe working conditions.
• Support onboarding and ongoing development.

Skills

Training

Coaching

Mentoring

Guest service

Job description

The Careers are Better at Hungry Jack's!Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.What’s great about working at Hungry Jack’s? We offer:On-the-job training to get you up to speed.Extensive leadership and succession training for you to build your career.Established career pathways for internal promotion across our growing network of restaurants.Competitive pay and penalty rates.Amazing staff discounts through our benefits platform, Jackpot.Opportunities to complete nationally accredited qualifications in retail.We’re looking for someone who has:Retail or hospitality experience.A “Guest Obsessed” mindset.Values that are aligned to ours: Guest Obsessed, People Power, Make a Difference, Stronger Together and Growth Mindset.High level of energy and a sense of urgency.A passion for training, coaching and mentoring team members to success.Apply now to start your career with Hungry Jack’s – we can’t wait to hear from you.At Hungry Jack’s, we’re committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, the Burgers are Better when we all belong.