Crew Coach

Hungry Jacks; Broken Hill; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Staff discounts

National qualifications available

Job summary

Hungry Jack's in Broken Hill, NSW, is seeking a proactive trainer to coach crew to deliver great guest service. Reporting to the Restaurant Manager, you will role-model Hungry Jack's values of Guest Obsessed and People Power and lead by example in coaching, mentoring and developing team members.

You will coordinate on-the-job training, support safety and standard operating procedures, and help staff grow through accredited retail qualifications, contributing to a positive, energetic workplace.

Qualifications

• Experience in retail or hospitality environments.
• Passion for coaching and staff development.
• Energetic with a sense of urgency and guest focus.

Responsibilities

• Train, coach and mentor crew to deliver exceptional service.
• Promote safe working conditions and comply with policies.
• Support Restaurant Manager with staff development and performance.

Skills

Training & coaching

Mentoring

Customer service

Job description

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to get you up to speed.
• Extensive leadership and succession training for you to build your career.
• Established career pathways for internal promotion across our growing network of restaurants.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail.

We’re looking for someone who has:

• Retail or hospitality experience.
• Values that are aligned to ours: Guest Obsessed, People Power, Make a Difference, Stronger Together and Growth Mindset.
• High level of energy and a sense of urgency.
• A passion for training, coaching and mentoring team members to success.

At Hungry Jack’s, we’re committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, the Burgers are Better when we all belong.