Credit Officer

Randstad NV; Sydney; Hybrid; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Fully paid training in Dubbo

Travel costs covered

Job summary

Randstad is seeking a Credit Officer for a permanent full-time role based in Western Sydney with 1 day work from home. You will manage overdue balances, credit applications and payments, while collaborating with internal teams and clients to ensure accurate processing and strong customer service.

The ideal candidate has up to 1 year experience in collections or accounting and exposure to ERP systems (Dynamics 365 or SAP).

Qualifications

• Experience in accounts receivable or collections is preferred.
• Experience with ERP systems such as Dynamics 365 or SAP is highly desirable.
• Candidates with 1 year of relevant experience are welcome to apply.

Responsibilities

• Negotiating recovery of overdue balances and managing accounts in arrears.
• Escalating potential risks promptly and appropriately.
• Contacting clients to establish payment arrangements and timelines.
• Documenting follow-up actions and scheduling future touchpoints.
• Allocating payment receipts to customer accounts accurately.
• Reviewing credit limits and ensuring orders stay within approvals.
• Generating and distributing operational and credit-related reports.
• Handling inbound inquiries via phone and email to support customers.

Skills

Accounts receivable

Customer service

Communication

Attention to detail

Time management

Education

Accounting background

Tools

Microsoft Dynamics 365

SAP

ERP systems

Job description

As one of the well established and rapidly growing organizations, my client is looking for a Credit Officer to join their growing team. This is a permanent full time position based in Western Sydney with 1 day work from home. The client is located close to public transportation. In this role, you will be working closely with both internal teams and external customers to ensure outstanding accounts are managed effectively and with excellent customer service alongside dealing with backlogs, credit notes, allocation of payments, invoices, collections and credit applications.Junior candidates with minimal experience across the collection function are welcomed to apply!

Important Note on Training:

To ensure you are fully equipped for success, your initial training period will take place at their Dubbo office. This may involve being based in Dubbo for an initial 2-4 week block or travelling on an alternate-week basis. All travel, accommodation, and associated costs will be fully covered by the company. Once trained, this role will also require some travel here and there but not frequently, as the role will be based in their Western Sydney Office.

About the Opportunity / Responsibilities:

Your responsibilities will be but not limited to:

• Negotiating the recovery of overdue balances and managing accounts in arrears
• Promptly identifying and escalating any potential risks
• Reaching out to clients to establish payment arrangements
• Documenting all follow-up actions and scheduling future touchpoints
• Tracking payment trends in real-time and reporting on any deterioration
• Verifying that every customer account maintains a valid credit application on file
• Accurately allocating payment receipts to customer accounts
• Tracking and managing customer credit claims from initial record to final resolution, alongside the general processing of all credit claims
• Handling inbound phone and email communications to support and resolve customer inquiries (including providing copy documents when requested)
• Reviewing and controlling customer orders to ensure they remain within approved credit limits
• Creating, analysing, and distributing a variety of operational reports
• Partnering with the Sales team to address and resolve any issues that may delay payments
• Using a diary management system to guarantee rigorous follow-ups with internal stakeholders and external clients
• Setting up new Master Data records and keeping existing account information current
• Processing incoming credit applications and generating related reporting
• Uploading necessary reports and supporting documentation directly to customer profiles
• Managing incoming funds and authorising the release of cash receipts
• Generating customised or non-standard invoices as required
• Administering all daily internal and external correspondence
• Other ad hoc reporting and accounting duties as required

Ideal Profile

This opportunity is for someone who has experience within a similar role and some exposure to accounting duties with an Accounting background. You will also bring:

• Similar experience in the past or over 1 year experience
• Experience in Microsoft Dynamics 365 or SAP is highly desirable but not mandatory as experience with other large ERP systems are welcomed to apply
• Experience in dealing with large volume of transactions
• Able to build rapport with internal and external stakeholders
• Must be willing to complete the initial, fully-paid training period in Dubbo and undertake occasional regional travel
• $70,000 - $75,000 + Super
• Western Sydney location - close to public transport
• 1 day work from home flexibility
• Permanent full time position
• Great team culture with supportive team
• Immediate start or open to someone who has short notice period
• The role is open to junior candidates who have some experience within the collection space

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.