Credit Officer

Randstad Pty; Parramatta; Hybrid; AUD 70,000 - 75,000; Full time

Benefits offered by this job

1 day work from home

Training in Dubbo (paid)

Permanent full-time

Job summary

Randstad Pty is seeking a Credit Officer for a permanent, full-time role in Western Sydney with one day of work-from-home. Initial training will occur at the Dubbo office, with travel covered. You will manage overdue accounts, process credit applications, and support the Sales team to ensure timely payments.

Ideal candidates have accounting experience, strong communication skills, and familiarity with ERP systems (Dynamics 365 or SAP). Regional travel may be required occasionally.

Qualifications

• Similar experience in the collection/credit role, or 1+ year in related duties.
• Strong communication skills are essential.
• Excel at an intermediate level required.
• Experience with ERP systems (Dynamics 365 or SAP) is highly desirable; other large ERP systems also welcome.
• Able to build rapport with internal and external stakeholders.
• Willing to complete initial paid training in Dubbo and undertake occasional regional travel.

Responsibilities

• Negotiate recovery of overdue balances and manage accounts in arrears.
• Identify and escalate potential risks promptly.
• Contact clients to arrange payment plans.
• Document follow-ups and schedule future touchpoints.
• Track payment trends and report deterioration.
• Verify valid credit applications on file for customers.
• Allocate receipts to customer accounts.
• Manage credit claims from start to finish and process credit-related tasks.
• Handle inbound calls and emails to support inquiries and provide copy documents when requested.
• Review orders to ensure credit limits are not exceeded.
• Create, analyse and distribute operational reports.
• Collaborate with Sales to resolve payment delays.
• Use diary system to ensure rigorous follow-ups with stakeholders.
• Set up new Master Data records and maintain account information.
• Process incoming credit applications and generate reporting.
• Upload reports to customer profiles.
• Manage incoming funds and authorize release of cash receipts.
• Generate customised or ad hoc invoices as required.
• Administer daily internal/external correspondence and perform ad hoc accounting duties.

Skills

Communication skills

Excel

ERP systems (Dynamics 365/SAP)

Stakeholder relationship

Travel willingness

Education

Accounting background

Tools

Microsoft Dynamics 365

SAP

Job description

Your New Company/Role:

As one of the well established and rapidly growing organizations, my client is looking for a Credit Officer to join their growing team. This is a permanent full time position based in Western Sydney with 1 day work from home. The client is located close to public transportation. In this role, you will be working closely with both internal teams and external customers to ensure outstanding accounts are managed effectively and with excellent customer service alongside dealing with backlogs, credit notes, allocation of payments, invoices, collections and credit applications.
Junior candidates with minimal experience across the collection function are welcomed to apply!

Important Note on Training: To ensure you are fully equipped for success, your initial training period will take place at their Dubbo office. This may involve being based in Dubbo for an initial 2-4 week block or travelling on an alternate-week basis. All travel, accommodation, and associated costs will be fully covered by the company. Once trained, this role will also require some travel here and there but not frequently, as the role will be based in their Western Sydney Office.

About the Opportunity / Responsibilities:

Your responsibilities will be but not limited to:

• Negotiating the recovery of overdue balances and managing accounts in arrears
• Promptly identifying and escalating any potential risks
• Reaching out to clients to establish payment arrangements
• Documenting all follow-up actions and scheduling future touchpoints
• Tracking payment trends in real-time and reporting on any deterioration
• Verifying that every customer account maintains a valid credit application on file
• Accurately allocating payment receipts to customer accounts
• Tracking and managing customer credit claims from initial record to final resolution, alongside the general processing of all credit claims
• Handling inbound phone and email communications to support and resolve customer inquiries (including providing copy documents when requested)
• Reviewing and controlling customer orders to ensure they remain within approved credit limits
• Creating, analysing, and distributing a variety of operational reports
• Partnering with the Sales team to address and resolve any issues that may delay payments
• Using a diary management system to guarantee rigorous follow-ups with internal stakeholders and external clients
• Setting up new Master Data records and keeping existing account information current
• Processing incoming credit applications and generating related reporting
• Uploading necessary reports and supporting documentation directly to customer profiles
• Managing incoming funds and authorising the release of cash receipts
• Generating customised or non-standard invoices as required
• Administering all daily internal and external correspondence
• Other ad hoc reporting and accounting duties as required

Ideal Profile

This opportunity is for someone who has experience within a similar role and some exposure to accounting duties with an Accounting background. You will also bring:

• Similar experience in the past or over 1 year experience
• Strong communication skills
• Experience in Microsoft Dynamics 365 or SAP is highly desirable but not mandatory as experience with other large ERP systems are welcomed to apply
• Intermediate Excel skills
• Experience in dealing with large volume of transactions
• Able to build rapport with internal and external stakeholders
• Must be willing to complete the initial, fully-paid training period in Dubbo and undertake occasional regional travel

Benefits

• $70,000 - $75,000 + Super
• Western Sydney location - close to public transport
• 1 day work from home flexibility
• Permanent full time position
• Great team culture with supportive team
• Immediate start or open to someone who has short notice period
• The role is open to junior candidates who have some experience within the collection space

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience1 year

qualification

• Similar experience in the past or over 1 year experience

working at

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