Credit & Collections Officer — Hybrid (1 Day WFH) + Training

Randstad Pty; Parramatta; Hybrid; AUD 70,000 - 75,000; Full time

Benefits offered by this job

1 day work from home

Training in Dubbo (paid)

Permanent full-time

Job summary

Randstad Pty is seeking a Credit Officer for a permanent, full-time role in Western Sydney with one day of work-from-home. Initial training will occur at the Dubbo office, with travel covered. You will manage overdue accounts, process credit applications, and support the Sales team to ensure timely payments.

Ideal candidates have accounting experience, strong communication skills, and familiarity with ERP systems (Dynamics 365 or SAP). Regional travel may be required occasionally.

Qualifications

• Similar experience in the collection/credit role, or 1+ year in related duties.
• Strong communication skills are essential.
• Excel at an intermediate level required.
• Experience with ERP systems (Dynamics 365 or SAP) is highly desirable; other large ERP systems also welcome.
• Able to build rapport with internal and external stakeholders.
• Willing to complete initial paid training in Dubbo and undertake occasional regional travel.

Responsibilities

• Negotiate recovery of overdue balances and manage accounts in arrears.
• Identify and escalate potential risks promptly.
• Contact clients to arrange payment plans.
• Document follow-ups and schedule future touchpoints.
• Track payment trends and report deterioration.
• Verify valid credit applications on file for customers.
• Allocate receipts to customer accounts.
• Manage credit claims from start to finish and process credit-related tasks.
• Handle inbound calls and emails to support inquiries and provide copy documents when requested.
• Review orders to ensure credit limits are not exceeded.
• Create, analyse and distribute operational reports.
• Collaborate with Sales to resolve payment delays.
• Use diary system to ensure rigorous follow-ups with stakeholders.
• Set up new Master Data records and maintain account information.
• Process incoming credit applications and generate reporting.
• Upload reports to customer profiles.
• Manage incoming funds and authorize release of cash receipts.
• Generate customised or ad hoc invoices as required.
• Administer daily internal/external correspondence and perform ad hoc accounting duties.

Skills

Communication skills

Excel

ERP systems (Dynamics 365/SAP)

Stakeholder relationship

Travel willingness

Education

Accounting background

Tools

Microsoft Dynamics 365

SAP

Job description

Randstad Pty is seeking a Credit Officer for a permanent, full-time role in Western Sydney with one day of work-from-home. Initial training will occur at the Dubbo office, with travel covered. You will manage overdue accounts, process credit applications, and support the Sales team to ensure timely payments.

Ideal candidates have accounting experience, strong communication skills, and familiarity with ERP systems (Dynamics 365 or SAP). Regional travel may be required occasionally.