Credit Controller

My People Group

Melbourne

On-site

AUD 70,000 - 85,000

Full time

7 days ago

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Benefits offered by this job

Career development opportunities

Autonomy in role

Modern Kilsyth offices

Supportive leadership

Job summary

My People Group in Kilsyth, Victoria, is seeking a Credit Controller to manage the debtor ledger, maintain healthy cash flow and support strong customer relationships.

You’ll proactively follow up invoices, resolve payment issues and collaborate with sales and finance to keep accounts current. This role suits numbers with people skills in a growing Australian SME.

Qualifications

Experience in credit control or accounts receivable with collections responsibilities.
Strong reconciliation and attention to detail.
Ability to negotiate payment arrangements and resolve disputes professionally.

Responsibilities

Proactively managing the accounts receivable ledger to ensure timely collection of outstanding payments.
Monitoring debtor ageing reports and identifying overdue accounts requiring attention.
Contacting customers by telephone and email to follow up outstanding invoices and negotiate payment arrangements.
Building positive customer relationships while maintaining clear expectations around payment terms.
Investigating and resolving invoice queries, payment discrepancies and disputed accounts.
Allocating customer payments accurately and reconciling debtor accounts.
Monitoring customer credit limits and payment terms, escalating potential credit risks when required.
Preparing debtor reports and providing regular updates on outstanding balances and collection activities.
Supporting month-end processes and maintaining accurate financial records.
Working collaboratively with sales, customer service and finance teams to resolve account issues.
Assisting with accounts payable and other finance functions during peak periods when required.

Skills

Accounts receivable

Credit control

Customer relationships

Negotiation

Microsoft Excel

Education

Accounting/Finance qualification

Tools

Accounting software

Excel

Job description

Take Ownership. Build Relationships. Make a Real Impact.

ARE YOU A CREDIT CONTROLLER WHO LOVES GETTING RESULTS?

Do you enjoy taking ownership of your debtor ledger, building strong customer relationships and ensuring payments are received on time?

Are you someone who is confident having conversations about outstanding accounts, resolving issues and keeping cash flowing into the business?

If you're organised, commercially minded and enjoy making things happen, we'd love to hear from you.

This is an opportunity to join a successful, growing Australian-owned business where your contribution will be recognised, your ideas will be valued and your work will make a genuine difference.

ABOUT OUR CLIENT

Our client is a highly respected Australian-owned business with an outstanding reputation for quality products, exceptional customer service and long-standing customer relationships across Australia.

This is a successful, well-established family business that continues to grow through a commitment to its customers, its people and doing business the right way.

And with continued growth comes opportunity.

WHY YOU'LL LOVE WORKING HERE

One of the greatest advantages of working in a successful SME is that you're never just another employee number.

Your contribution matters.

You'll work closely with experienced leaders who genuinely care about their people and appreciate employees who take initiative, solve problems and deliver results.

A stable, successful and growing Australian business.

Leaders who are approachable, supportive and invested in their people.

The autonomy to take ownership of your responsibilities.

A workplace where good ideas are welcomed and improvements can happen quickly.

A friendly, collaborative team that works together.

Opportunities to develop your skills and grow with the business.

If you enjoy being accountable for your results and knowing that your work makes a difference, you'll feel right at home.

YOUR OPPORTUNITY – CREDIT CONTROLLER

As the Credit Controller, you'll play an important role in maintaining healthy cash flow, managing outstanding debtors and supporting positive customer relationships.

You'll take a proactive approach to credit control, ensuring outstanding accounts are followed up professionally, payment issues are resolved promptly and debtor balances are effectively managed.

This is a role for someone who enjoys both the numbers and the people side of credit control.

Your key responsibilities will include:

Proactively managing the accounts receivable ledger to ensure timely collection of outstanding payments.
Monitoring debtor ageing reports and identifying overdue accounts requiring attention.
Contacting customers by telephone and email to follow up outstanding invoices and negotiate payment arrangements.
Building positive customer relationships while maintaining clear expectations around payment terms.
Investigating and resolving invoice queries, payment discrepancies and disputed accounts.
Allocating customer payments accurately and reconciling debtor accounts.
Monitoring customer credit limits and payment terms, escalating potential credit risks when required.
Preparing debtor reports and providing regular updates on outstanding balances and collection activities.
Supporting month-end processes and maintaining accurate financial records.
Working collaboratively with sales, customer service and finance teams to resolve account issues.
Assisting with accounts payable and other finance functions during peak periods when required.

Ultimately, your success will be measured by your ability to maintain a healthy debtor ledger, minimise overdue accounts and build professional, respectful customer relationships.

IS THIS YOU?

We're looking for an experienced Credit Controller who takes pride in getting results.

You're confident, organised and persistent. You understand that effective credit control requires more than sending statements and reminder emails.

It requires communication, follow-through, sound judgement and the confidence to have conversations that aren't always easy.

You'll ideally bring:

Demonstrated experience in Credit Control or Accounts Receivable with significant collections responsibilities.
A proven ability to manage debtor ledgers and follow up overdue accounts.
Confidence communicating with customers regarding outstanding payments.
Strong reconciliation skills and excellent attention to detail.
The ability to negotiate payment arrangements and resolve disputes professionally.
Experience using accounting software and Microsoft Excel.
Excellent organisational and time-management skills.
A proactive approach to identifying and resolving problems.
The ability to work independently while contributing positively to a team.
Formal qualifications in Accounting, Finance or Business would be advantageous, although practical experience and demonstrated capability are equally valued.

THE PERSON WE'RE LOOKING FOR

Capability – You Know Your Job

You understand credit control, manage your workload effectively and know how to achieve results without compromising customer relationships.

Character – You Take Ownership

You are accountable, reliable and persistent. You follow through on commitments, demonstrate integrity and don't wait for someone else to solve a problem.

Culture – You're a Great Team Member

You treat people with respect, communicate openly, support your colleagues and contribute to a positive workplace.

We're particularly interested in someone who can be firm on payment expectations while remaining professional, respectful and solution-focused.

WHAT YOU'LL RECEIVE

Competitive salary of $70,000 – $85,000 + Super.

Monday to Friday, 8.00am–5.00pm.