Credit Control Lead (Parental Leave Cover)

Chubb; Sydney; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

Chubb is seeking a Credit Control Team Leader to supervise premium collections across Australia and New Zealand. In this hands-on role, you’ll lead the team, drive day-to-day operations, and implement process improvements across collections, cash allocation, and issue resolution.

You will partner with Brokers, Underwriters and Operations to meet targets, produce timely reporting, and support system testing and onboarding as needed.

Qualifikationen

• Experience leading an AR/credit control team.
• Strong reporting and KPI monitoring skills.
• Ability to coach and escalate within a team.
• Excellent collaboration with operations and brokers.

Aufgaben

• Support the Credit Control Manager with day-to-day AR team operations.
• Provide guidance, coaching, and escalation support to team members.
• Oversee collections, cash application, and issue resolution to meet targets.
• Monitor debtor balances, overdue accounts, and KPI performance.
• Review debtor reports and prepare ad hoc reporting for AR targets.

Kenntnisse

Accounts receivable

Credit control

Team leadership

Data reporting

Stakeholder management

Jobbeschreibung

About the Role

The Credit Control Team Leader supports the Credit Control Manager in overseeing premium collections across Australia and New Zealand. You’ll help ensure accurate reporting, timely delivery against deadlines, and strong working relationships with brokers, underwriters, operations, and other key stakeholders.
This is a hands-on role where you’ll lead by example, support the team day to day, and help drive improvements across collections, cash allocation, and issue resolution.

Key Responsibilities

• Support the Credit Control Manager with the day-to-day running of the Accounts Receivable team across local and offshore locations.
• Provide guidance, coaching, and escalation support to team members.
• Oversee collections, query management, and cash application activity to help meet targets.
• Monitor debtor balances, overdue accounts, and KPI performance.
• Review debtor reports and prepare ad hoc reporting to support AR targets and decision-making.
• Build strong partnerships with Operations to resolve issues, improve processes, and support unallocated cash targets.
• Ensure receipts are allocated and cleared in line with policy across receivables and non-receivables bank accounts.
• Deliver accurate daily, monthly, quarterly, regional, and local reporting.
• Produce reporting on unallocated cash, overdue premium, bad debts, cash forecasting, compliance, and regulatory requirements.
• Support system testing, user access, onboarding, leave coverage, and training as needed.