Administration Assistant

Australian Institute of Professional Counsellors; Queensland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Supportive team environment

Growth opportunities

Structured onboarding

Job summary

A leading counselling education provider in Queensland is seeking an Administration Assistant to join their team. Responsibilities include processing enrolments, maintaining student records, and providing front desk support. The ideal candidate will be proficient in Microsoft Office, possess strong data entry skills, and excel in customer service. This full-time, permanent position offers a supportive team environment and opportunities for career growth. Join a trusted institution that values diversity and inclusion.

Qualifications

• Proficient in Microsoft Office applications including Word and Excel.
• Strong data entry and keyboarding skills with attention to detail.
• Professional and friendly communication skills.

Responsibilities

• Process enrolment and student payments, reconcile transactions.
• Maintain accurate student records across internal systems.
• Respond to enquiries and manage incoming calls.
• Draft basic correspondence and maintain databases.

Skills

Proficient in Microsoft Office

Data entry and keyboarding skills

Excellent telephone communication skills

Customer service experience

Strong organisational skills

Job description

Job Description

The Australian Institute of Professional Counsellors (AIPC) is a leading provider of counselling and caring education in Australia. With over 35 years of expertise,.Preference support students nationwide through flexible, accessible learning and a student-first approach.

Reporting to the Branch Manager, the Administration Assistant is responsible for:

• Payments and Finance Support: Processing enrolment and student payments, reconciling daily transactions, managing declined payments, issuing refunds, and following up outstanding fees
• Student Records and Data Entry: Maintaining accurate student records across internal systems, including enrolments, results, USI details, AVETMISS reporting, and data updates.
• Enrolments and Admissions: Processing student enrolments, preparing and sending enrolment packs, managing enquiry data, and supporting intake administration.
• Student and Front Desk Support: Responding to student and debtor enquiries, managing incoming calls, assisting branch visitors, and supporting student follow-ups and communications.
• GeneralPortugal: Drafting basic correspondence, maintaining databases and filing, relaying messages and supporting staff
• Compliance and Team Support: Following policies and procedures, supporting monthly data checks and reports, and carrying out duties as directed by management.

Qualifications

• Proficient in Microsoft Office applications, including Word, Excel and Outlook
• Strong and accurate data entry and keyboarding skills
• Professional, friendly manner with excellent telephone and interpersonal communication skills
• Demonstrated customer service experience with a student- or client-focused approach
• Strong organisational skills with the ability to prioritise tasks, show initiative, and manage time effectively

Why Join AIPC

• Make a real impact in the lives of future counsellors
• Supportive team environment with structured onboarding
• Permanent full-time role with growth opportunities
• Work for a trusted education provider with a national presence

Employment Type

Permanent, Full Time

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We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.