Counter Specialist

JB Hi-Fi & The Good Guys; Mackay Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Hybrid working

Training & development

EAP/Wellbeing program

Job summary

JB Hi‑Fi in Australia is seeking a Counter Specialist to deliver outstanding customer service at the checkout, assist customers with product information, and contribute to a welcoming store environment. You will help drive sales by resolving questions, promoting store policies, and collaborating with the team to ensure smooth counter operations across in-store and online channels.

The role supports flexible working arrangements where eligible, including hybrid models, and JB Hi‑Fi offers

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and ability to multitask.
• Experience with cash handling and EFTPOS is a plus.

Responsibilities

• Improve counter processes and ensure policy compliance.
• Deliver positive in-store and online customer experiences and resolve queries.
• Train and support new counter team members.

Skills

Customer service

Multi-tasking

Attention to detail

Cash handling

EFTPOS experience

Job description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world‑class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi‑Fi Business.

JB Hi‑Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi‑Fi Group (which includes JB Hi‑Fi Australia, JB Hi‑Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi‑Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As a Counter Specialist, you will have the opportunity to contribute to the continued sales growth of the store through delivering excellent customer service, while ensuring compliance to core policy and procedures, including:

• Contributing to improving processes at the counter by ensuring systems are implemented and followed
• Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as required
• Train and support new counter team members in understanding all systems and processes

Qualifications

• Results-driven with a strong focus on delivering the best customer outcomes
• Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role
• Background in cash handling, including EFTPOS facilities (ideal, but not essential)

Additional Information

JB Hi‑Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!