Counter Specialist — Customer Experience Leader (Hybrid)

JB Hi-Fi & The Good Guys; Mackay Regional; Sur place; AUD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Hybrid working

Training & development

EAP/Wellbeing program

Résumé du poste

JB Hi‑Fi in Australia is seeking a Counter Specialist to deliver outstanding customer service at the checkout, assist customers with product information, and contribute to a welcoming store environment. You will help drive sales by resolving questions, promoting store policies, and collaborating with the team to ensure smooth counter operations across in-store and online channels.

The role supports flexible working arrangements where eligible, including hybrid models, and JB Hi‑Fi offers

Qualifications

• Excellent customer service and communication skills.
• Strong attention to detail and ability to multitask.
• Experience with cash handling and EFTPOS is a plus.

Responsabilités

• Improve counter processes and ensure policy compliance.
• Deliver positive in-store and online customer experiences and resolve queries.
• Train and support new counter team members.

Connaissances

Customer service

Multi-tasking

Attention to detail

Cash handling

EFTPOS experience

Description du poste

JB Hi‑Fi in Australia is seeking a Counter Specialist to deliver outstanding customer service at the checkout, assist customers with product information, and contribute to a welcoming store environment. You will help drive sales by resolving questions, promoting store policies, and collaborating with the team to ensure smooth counter operations across in-store and online channels.

The role supports flexible working arrangements where eligible, including hybrid models, and JB Hi‑Fi offers