Counter Specialist

JB Hi-Fi; Mackay Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Generous sales commissions

Employee discounts across JB Hi-Fi

12 weeks paid parental leave

Hybrid working models for eligible rô?

Job summary

JB Hi-Fi is seeking a customer-focused Counter Team Member to assist in delivering a positive in-store and online customer experience. You will help resolve queries, support the team, and contribute to efficient counter operations at JB Hi-Fi stores in Mackay region.

The role emphasizes a positive attitude, accuracy with cash handling, and a results-driven approach to ensure customer satisfaction and shop performance. Hybrid options may apply for eligible roles.

Qualifications

• Positive can-do attitude with a focus on delivering great customer outcomes.
• Results-driven approach to meet sales and service targets.
• Strong multi-tasking skills and keen eye for detail to manage counter duties.

Responsibilities

• Contributing to improving processes at the counter by ensuring systems are implemented and followed.
• Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as required.
• Train and support new counter team members in understanding all systems and processes.

Skills

Positive attitude

Results-driven

Multi-tasking

Attention to detail

Cash handling

Job description

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

• Contributing to improving processes at the counter by ensuring systems are implemented and followed
• Working collaboratively as part of a team in delivering a positive experience for both instore and online customers and effectively resolving customer complaints and queries as required
• Train and support new counter team members in understanding all systems and processes

Qualifications

• Positive can-do attitude
• Results-driven with a strong focus on delivering the best customer outcomes
• Strong multi-tasking skills, coupled with your keen eye for detail will see your success in this role
• Background in cash handling, including EFTPOS facilities (ideal, but not essential)

Additional Information

All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.

If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) –