Counter Server (FOH)

The Glen Hotel Pty; Perth; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Free coffee for FOH staff

30% discount on lunch

10% discount on catering

Job summary

Golden Bakery in Osborne Park is seeking a full-time Counter Server (FOH) to join our team at our Osborne Park location. You will serve customers, take orders, process sales, and keep displays stocked and tidy while coordinating with the kitchen for smooth service.

Using Square POS, you will answer product questions, upsell items, and handle catering orders. Training in coffee preparation is a plus. We offer perks including free coffee and discounts on lunch and catering.

Qualifications

• Experience in customer service, preferably 1 year+
• Experience managing POS, assisting customers and comfortable working behind the counter
• Experience making coffee (not mandatory)

Responsibilities

• Serve customers and take orders.
• Use Square POS for all transactions.
• Answer product questions and suggest additional items.
• Deal with customer complaints.
• Keep displays stocked and looking appealing (including drinks fridge).
• Tell kitchen when items are running low.
• Pack catering orders.
• Keep counter and seating areas clean.
• Fulfill pickup orders.
• Work with kitchen on timing for large orders.
• Prepare coffee (if trained).

Skills

Customer service

POS experience

Counter service

Coffee making

Tools

Square POS

Job description

76 Frobisher Street, Osborne Park WA, Australia

Golden Bakery is a family-owned bakery with a passion for creating high-quality pastries, cakes, and more. With locations in Osborne Park and Perth City, we’re known for our delicious treats, and friendly atmosphere.

We're currently hiring a full-time Counter Server (FOH) to join our team at our Osborne Park location.

Position Description:

Provide friendly customer service, take orders, process sales, keep displays stocked and tidy, and work with the kitchen to ensure smooth service.

Key Responsibilities

Serve customers and take orders.

Use Square POS for all transactions.

Answer product questions and suggest additional items.

Deal with customer complaints.

Keep displays stocked and looking appealing (including drinks fridge).

Tell kitchen when items are running low.

Pack catering orders.

Keep counter and seating areas clean.

Fulfill pickup orders.

Work with kitchen on timing for large orders.

Prepare coffee (if trained).

Why you'll love this role

Free coffee for our front of house staff

30% discount on lunch

10% discount on catering

What we're looking for:

Experience in customer service (preferably 1 year+)

Experience managing POS, assisting customer and comfortable working behind the counter.

Experience making coffee (not mandatory)

Screening Questions

• What role are you interested in?
• Do you have experience in this role?
• What is your availability?
• Are you available for an immediate start?