Counselling Lead

CatholicCare Sydney; Sydney; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Salary packaging

Enhanced leave

Mindfulness app

EAP counselling

Flu vaccinations

Professional development

Leadership workshops

Internal promotion

Job summary

CatholicCare Sydney is seeking an experienced Counsellor Lead to guide a small team delivering phone counselling to carers across Australia. You will provide day-to-day operational and clinical leadership, supervision, and expert advice to ensure high-quality client outcomes.

The role involves monitoring KPIs, supporting the Practice Manager, and managing a small caseload within a hybrid, full-time setup based in Lewisham.

Qualifications

• Qualifications in counselling, social work or psychology with professional membership (AASW, ACA or PACFA).
• Experience coordinating services and supporting individuals and teams to achieve client outcomes.
• Knowledge of relevant counselling legislation and standards.
• Ability to work collaboratively to achieve objectives.
• Strong organisational and time management skills with the ability to multitask.

Responsibilities

• Provide direction, support and clinical supervision to a team of counsellors to ensure service excellence.
• Monitor service delivery against KPIs and report on performance.
• Facilitate team meetings to foster a high performing service culture.
• Provide supervision and support professional development initiatives.
• Offer high level advice to the Practice Manager on delivery and performance.
• Participate in a Duty Lead roster and manage workplace issues as needed.
• Carry a small client caseload.

Skills

Counselling

Leadership

Team supervision

Digital service delivery

KPI monitoring

Education

Bachelor's degree in counselling/psychology/social work

Job description

If you are an experienced Counsellor with strong leadership skills ready to advance your career to the next level, we have an excellent opportunity for you to develop your clinical and operational skills in leading a small team of counsellors.

• Full-time with hybrid/flexible working arrangements
• 8am-4pm/ 9am-5pm Shift
• SCHADS Award 6.0 + Super + Salary packaging
• Based in Lewisham

CatholicCare Sydney is a leading not-for-profit agency supporting people from all walks of life. We are an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make a positive change to the community. CatholicCare is the official social services agency of the Catholic Archdiocese of Sydney and is certified Family Friendly Workplace.

We welcome applications from individuals of all ages, nationalities, abilities, and cultures, including Aboriginal and Torres Strait Islander Peoples, member of the LGBTQI+ community, and people living with disabilities.

About the Role

You will join a skilled and motivated team of counselling professionals providing phone counselling to carers across Australia who are experiencing difficulties such as anxiety, stress and depression in the course of caring for people with a disability, a medical condition, mental illness or who are fragile due to age. The National Carer Gateway counselling service is open from 8am to 6pm nationally Monday to Friday.

The Counselling Lead will report to the Counselling Practice Manager and will be responsible for offering day‑to‑day operational and clinical leadership, providing expertise, guidance, and supervision to our Counsellors in the delivery of client services.

Some of your responsibilities will include:

• Providing direction, support, feedback and clinical supervision to a team of practitioners to achieve excellence in service delivery and client outcomes
• Monitoring service delivery against Key Performance Indicators (KPIs)
• Supporting the Practice Manager to facilitate team meetings that foster a high performing service culture
• Providing/facilitating supervision and informing professional development initiatives
• Providing timely, high level and specialist advice to Practice Manager on service delivery issues, individual and team performance, service quality, and related matters
• Participating in a Duty Lead roster serving as the first point of contact regarding workplace issues and escalating them to the Practice Manager as required
• Carrying a small client caseload

If you would like to find out more about the role, see attached the Position Description found on our application page.

About You

To be a successful candidate you will have:

• Relevant qualifications in counselling, social work or psychology and professional membership e.g., AASW, ACA or PACFA as well as experience in digital service delivery
• Industry relevant experience coordinating and implementing services, and supporting individuals and teams to deliver client outcomes
• Demonstrated understanding of relevant legislation as required in the delivery of counselling services.
• Demonstrated ability to work collaboratively to achieve agreed objectives
• Strong organisational and time management skills with the ability to multi task and prioritise
• High level written and verbal communication skills

Benefits of joining us

• We support hybrid working arrangements, with the service open from 8:00am to 6:00pm nationally.
• Access to generous salary packaging, which allows you to save on tax and increase your overall take home pay
• Access to enhanced leave conditions such as an additional weeks’ leave after one year service, enhanced parental leave, study leave and a day off on your birthday!
• We value your wellbeing and offer free access to a premium mindfulness app, up to 6 EAP counselling sessions for you or your family, yearly flu vaccinations and other regular wellbeing activities to support you through your working day
• We value and support your professional growth through a comprehensive CCS professional development calendar, regular supervision, Leadership workshops and opportunities for internal promotion.

Need more information? Please contact Savoy Holmes-Martenstyn, Practice Manager on ***************@catholiccare.org.

CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.