Corporate Service Manager

EPG Payroll & HR Australia; Sydney; On-site; AUD 95,000 - 150,000; Full time

Job summary

EPG Payroll & HR Australia in Sydney, NSW is seeking a full-time Corporate Service Manager to oversee operations, establish and grow the business in a new market, and drive efficiency across staffing, facilities, IT, and internal processes.

You will lead strategic planning, manage cross-functional teams, and partner with stakeholders to deliver on growth and customer objectives while implementing cost controls, go-to-market plans, and performance reviews.

Qualifications

• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business.
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders.

Responsibilities

• Provide strategic planning and management for operations, including staffing, facilities, IT and internal processes/operational procedures.
• Spearhead the successful launch of our client’s business within the market and develop growth strategies.
• Improve and develop financial efficiencies, control costs, and maximize productivity through effective methods and standard processes/tools.
• Manage working capital in accounts receivable and inventory.
• Build brand awareness, roll out marketing strategies, and develop competitive cost proposals to secure customers.

Skills

Strategic planning

Stakeholder management

Leadership

Cross-functional teams

Education

Bachelor degree

Job description

Job Type: Permanent position | Full time position

Job Description

On behalf of our client, we are looking for a full-time experienced Corporate Service Manager. The role will be responsible for overseeing our client’s operations, supporting with establishing, and building new and growing venture in a new market. The daily duties and responsibilities include:

• Provide strategic planning and management for operations, including staffing, facilities, IT and internal processes/ operational procedures
• Spearhead the successful launch of our client’s business within market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs, and maximize productivity through the implementation of effective methods and standard processes/tools.

Manage working capital in accounts receivable and inventory.

• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Successfully build, coach, and develop team members in line with our client’s culture and values.
• Manage functions including sales, customer success, and development, to ensure a best-in-class customer experience including creating formal procedures aligned with business strategy and planning
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting, and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.
• Overseeing and driving the regional operations in line with the global operation strategy and company objectives
• Strategically planning on local office expansion in terms of headcount, organization and capacity planning
• Working with the Operation team in managing global production activity, assessment capacity, headcount planning, putting forward new incentives, etc.
• Defining with Management and the local team leaders and teams with clear roles and responsibilities, and managing expectations
• Conducting regular performance review, appraisals & salary review with the local team leaders and teams
• Developing, providing avenues for support, coach, motivation and reward to respective team leaders and teams
• Guiding the development of skills and competencies of team members including identifying training and development needs

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute. Experience & Skills

• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders.
• Experience in building operational procedures, brand awareness, and building teams for success in new markets
• Good understanding of business operations and decision-making processes
• Analytical and performance-driven mindset
• Critical thinking and decision making
• Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment - Innovative problem solver
• Team Player / ability to collaborate with others & work in a team-oriented environment
• Ability to work well in an international and multicultural environment

Salary - Salary being offered is commensurate with qualifications and experience and is between $95,000 – $150,000