Coposit Concierge

Coposit; Summer Hill; On-site; AUD 65,000 - 95,000; Full time

Job summary

Coposit is transforming how Australians buy property with deposit solutions. As a Coposit Concierge, you’ll educate, nurture, and guide buyers from first enquiry through to purchase, engaging across phone, SMS, email and in-app messaging to build trust and momentum.

You’ll support a fast-growing startup culture, helping buyers understand deposits, weekly instalments, and the homebuying journey while collaborating with senior team members to improve the buyer experience.

Qualifications

• Minimum 3 years in real estate, proptech, sales or customer-facing roles.

Responsibilities

• Proactively engage with enquiries via phone, SMS, email, and in-app messaging.
• Record key buyer insights in the CRM and understand motivations, finances, timelines.
• Conduct discovery calls to educate buyers about Coposit, Unrent, and the purchasing process.
• Maintain buyer engagement with follow-ups and personalised communication.
• Qualify purchase-ready buyers and connect them with sales agents and internal teams.
• Own buyer enquiries and ensure a seamless customer journey.
• Explain deposit requirements, weekly instalments, and the purchasing process.

Skills

Real estate experience

Customer success mindset

Excellent communication

CRM proficiency

Tools

CRM software

Job description

As a Coposit Concierge, you'll be the first point of contact for thousands of property buyers. Your role is to educate, nurture, and guide customers throughout their journey, from their first enquiry through to purchase. You'll proactively engage leads, build meaningful relationships, and provide guidance to both Coposit and Unrent buyers, helping them understand their options and take the next steps towards homeownership. This role directly supports the broader Concierge team, enabling senior team members to focus on system, process, and conversion improvements that enhance the buyer journey end-to-end.

Key responsibilities

• Proactively engage with Coposit and Unrent enquiries via phone, SMS, email, and in-app messaging.
• Understand buyer motivations, financial circumstances, timelines, and challenges, accurately recording key insights in the CRM.
• Conduct one-on-one discovery calls to educate buyers about Coposit, Unrent, available property opportunities, and the next steps in their purchasing journey.
• Maintain buyer engagement through consistent follow-ups, timely reminders, and personalised communication.
• Identify and qualify purchase-ready buyers, facilitating introductions to sales agents and relevant internal teams.
• Take ownership of buyer enquiries and follow-ups to ensure a seamless experience throughout the customer journey.
• Clearly explain how Coposit and Unrent work, including deposit requirements, weekly instalments, and the purchasing process.
• Educate buyers on Coposit Ready and its financial readiness tools, where applicable.
• Help buyers understand their financial circumstances, potential purchasing capacity, and next steps towards homeownership.
• Monitor buyer sentiment, common objections, drop-off points, and conversion trends throughout the customer journey.

About you

• Ideally, at least 3 years' experience in real estate, proptech, sales, customer success, or a related customer-facing role.
• A confident, engaging communicator who can build rapport and establish trust across phone, SMS, video, and email.
• Proactive, highly organised, and comfortable managing multiple conversations and priorities simultaneously.
• Sound understanding of financial readiness, including savings, deposits, borrowing capacity, and the homebuying process, or a strong willingness to learn.
• Adaptable, resilient, and comfortable working in a fast-paced startup environment where priorities, processes, and products continue to evolve.
• Take initiative, think on your feet, and approach challenges with a solutions-focused mindset.
• Naturally curious, open to feedback, and eager to continuously develop your skills and knowledge.
• Strong emotional intelligence and ability to simplify complex information to suit different audiences.
• Motivated by achieving results and understand the importance of balancing customer experience with business outcomes.
• Passionate about property, building meaningful customer relationships, and helping Australians achieve their property goals.

About us

Coposit is revolutionising how Australians buy property through innovative deposit solutions. Our mission is to make homeownership more accessible and transparent through user-centred design, financial education, and cutting-edge technology. We've also launched Unrent, an innovative pathway to homeownership designed to help Australia's 8 million renters break the rental cycle by overcoming one of the biggest barriers to purchasing property: saving for a deposit. As we continue to grow, we're expanding our Concierge Team to ensure every buyer receives the guidance, support, and confidence they need to take the next step towards homeownership.

Be part of a fast-growing, mission-driven startup transforming the Australian property industry.

Work alongside a young, diverse, and collaborative team with a genuine "no politics" culture.

Quarterly team social events, including Luna Park, axe throwing, escape rooms, and more.

Supportive working environment that recognises the importance of life outside work.

Ongoing training, professional development, and clear opportunities for career progression as the business continues to grow.

Make a meaningful difference by helping Australians access innovative property purchasing solutions.

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