In Home Community Support - Service Coordinator

Community Health Service Ltd; City of Melbourne; On-site; AUD 65,000 - 76,000; Full time

Job summary

healthAbility is seeking a Service Coordinator to join our multidisciplinary teams in Melbourne on a full-time basis. You will provide high-quality customer support to Healthy Ageing at Home clients and families, coordinate onboarding of staff, and schedule services with careful record-keeping.

Ideal candidates bring experience in community aged care and a solid understanding of My Aged Care, enabling compassionate, compliant care within our values-driven environment.

Qualifications

• Experience in community aged care or related settings.
• Solid understanding of health conditions and health system including My Aged Care.

Responsibilities

• Provide high-quality customer support to Healthy Ageing at Home clients, their families, and the team.
• Coordinate and roster newly onboarded support staff, including buddy shifts.
• Manage and schedule client services within appropriate IT systems with accurate documentation.
• Follow up referrals and service requests to ensure timely and effective care.
• Prioritise urgent service and supply requests based on risk assessments and client needs.
• Seek management guidance on potential risks or issues identified when engaging with clients or staff.
• Ensure all interactions and record-keeping comply with national privacy and confidentiality requirements.
• Liaise with clients and families to explain HealthAbility services and access to care.
• Work within defined role boundaries and escalate outside scope of responsibility.
• Participate in task rotations to ensure consistent service coverage.
• Ensure service delivery is within program guidelines and aligned with HealthAbility values.

Skills

Aged care experience

Health system knowledge

Job description

In Home Community Support - Service Coordinator

Posted: 18/09/2026

Closing Date: 17/10/2026

Job Type: Permanent - Full Time

Location: Melbourne

Job Category: Home & Community Services

Who are we?
healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community.

Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne.

Why work with us?
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important.

When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected.

healthability is proud to be an equal opportunity employer.We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

Job Description

The Opportunity
We are looking for a Service Coordinator to join our supportive and professional multidisciplinary teams in a full-time capacity.

Responsibilities include but are not limited to;

• Provide high-quality customer support to Healthy Ageing at Home clients, their families, and the team.
• Coordinate and roster newly onboarded support staff, including arranging buddy shifts to support their transition.
• Manage and schedule client services within appropriate IT systems, ensuring accurate documentation of all actions and communications.
• Follow up promptly on referrals and service requests to ensure timely and effective care delivery.
• Prioritise urgent service and supply requests based on risk assessments and client needs.
• Seek management guidance on potential risks or issues identified when engaging with clients or staff within the Healthy Ageing at Home team.
• Ensure all interactions and record-keeping comply with national privacy and confidentiality requirements.
• Liaise with clients and families to explain HealthAbility services and support access to care.
• Work within defined role boundaries and escape matters when outside scope of responsibility.
• Participate in task rotations alongside colleagues to ensure consistent service coverage.
• Ensure all service delivery is within program guidelines and aligned with healthAbility values.

Desired Skills and Experience

Skills & Experience

• Experience working with the community aged care, community/public health or community-based setting.
• A good understanding of health conditions and health system including My Aged Care.

If you want to work with great people - we'd love to hear from you.