Coordinator - Quality Assurance

Valmar Support Services Ltd; Canberra; On-site; AUD 40,000 - 60,000; Part time

Benefits offered by this job

Salary packaging benefits

Annual Leave Loading

Training and development

Job summary

Valmar Support Services Ltd is hiring a part-time Quality Assurance Coordinator in Canberra. The role supports continuous improvement, compliance with NDIS and Aged Care standards, and audit activities to ensure safe, person-centred services across the organisation.

You'll work with managers and staff to drive practical improvements, manage corrective actions, and maintain the quality management framework in a Not-for-Profit setting.

Qualifications

• Experience in quality assurance, compliance, risk management or audits in regulated human services.
• Knowledge of NDIS Practice Standards, Aged Care Quality Standards, WHS.
• Strong report writing and documentation skills.
• Ability to interpret data, identify trends and propose improvements.
• Attention to detail in records and compliance monitoring.
• Ability to build relationships across teams.
• Ability to manage competing priorities and deadlines.
• Proficient in Microsoft Office and quality management systems.
• NDIS Worker Screening clearance or ability to obtain.

Responsibilities

• Assist the Continuous Improvement Manager with QA activities.
• Support internal audits and monitor corrective actions.
• Strengthen compliance with aged care and NDIS requirements.
• Promote a culture of continuous improvement across Valmar's services.
• Work with managers, coordinators and staff to ensure safe, compliant, person-centred services.
• Maintain quality management framework and records.

Skills

Quality assurance

Compliance

Audit

Documentation

Analytical thinking

Interpersonal skills

Prioritisation

IT literacy

NDIS Worker Screening

Education

Certificate IV

Diploma in Quality Management (or related)

Tools

Microsoft Office

Quality management systems (CAMMS)

Job description

Step Up Your Career with a Growing and Supportive Organisation!

Location: Canberra and surrounding region.

Applications Close: Monday, 7 September 2026 at 5:00 pm

Join Valmar Support Services and make a real difference. This is your opportunity to work in a progressive, inclusive, and supportive environment where your expertise and commitment will be genuinely valued.

About Us

Valmar Support Services is a Not for Profit Organisation who thrives to provide high quality support services to people with disabilities, aged care services, community transport and supported employment.

About The Role

We are seeking an experienced Quality Assurance Coordinator to join our Canberra team on a six-month fixed-term, part-time basis, working 45 hours per fortnight. This is an excellent opportunity for a quality professional who is passionate about continuous improvement, compliance, and supporting excellence in service delivery across the organisation.

The Coordinator - Quality Assurance assists the Continuous Improvement Manager to maintain quality assurance activities, support and conduct internal audits, monitor corrective actions, strengthen compliance with relevant aged care and NDIS regulatory requirements, and promote a practical culture of continuous improvement across Valmar's services.

The role works collaboratively with managers, coordinators, staff and stakeholders to ensure services are safe, compliant, person-centred and aligned with Valmar's quality management framework, policies, procedures and values.

About You

• Demonstrated experience in quality assurance, compliance, risk management, audit, governance or continuous improvement, preferably within aged care, disability, community services, health or another regulated human services environment.
• Knowledge of relevant quality and regulatory frameworks, such as NDIS Practice Standards, NDIS Quality and Safeguards requirements, Aged Care Quality Standards, WHS obligations and/or related compliance frameworks.
• Strong written communication skills, including the ability to prepare clear reports, audit findings, action plans, correspondence and documentation.
• Strong analytical and problem-solving skills, including the ability to interpret information, identify trends and recommend practical improvements.
• High level of attention to detail and accuracy in documentation, record keeping and compliance monitoring.
• Well-developed interpersonal skills, with the ability to build positive working relationships and support staff across different service areas.
• Demonstrated ability to manage competing priorities, meet deadlines and follow up actions to completion.
• High level of computer literacy, including Microsoft Office and ability to use organisational systems for quality, risk, incident or compliance management.
• Ability to obtain and maintain a NDIS Worker Screening check clearance.

Desirable

• Previous experience working in an aged care, NDIS, disability, community services or not-for-profit environment.
• Experience using CAMMS or similar incident, risk, quality or compliance management systems.
• Experience conducting audits, accreditation, certification or verification processes.
• Training or certification in quality management, auditing, risk management, continuous improvement or similar methodology.

Qualifications And Licences

• Hold at least a Certificate IV and must work towards the attainment of a Diploma in Quality Management, Community Services, Disability, Aged Care, Compliance, Business Administration, or another relevant discipline.
• Current Australian driver licence.
• Valid NDIS Worker Screening Check, or willingness to obtain.
• Full Australian working rights.

What We Offer

• A competitive salary + Salary packaging benefits to boost your take-home pay
• Annual Leave Loading
• Supportive team environment with access to training and development
• Inclusive and collaborative workplace where your contributions are recognised

Further Information

If you would like further information on this position, please contact Lisa Carr, Senior Manager People & Culture on 0429409544 or email [e-mail]