Quality, Risk and Education Officer

Villaggio Sant Antonio; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Villaggio Sant Antonio is seeking a dedicated Quality, Risk and Education Officer to join our team in the ACT. The role supports coordinating quality assurance, risk management, regulatory compliance and workforce education to embed safe, person-centred care across the organisation.

The successful candidate will maintain records, monitor actions and training, and contribute to continuous improvement with attention to detail and strong communication across levels.

Qualifications

• 3+ years in quality assurance, risk management or compliance in aged or disability care.
• Strong knowledge of Aged Care Quality Standards and NDIS requirements.
• Excellent communication with ability to explain complex concepts clearly to staff.
• Attention to detail and analytical/problem-solving skills.

Responsibilities

• Maintain quality registers, audit schedules, policy trackers and improvement plans.
• Coordinate internal audits and monitor corrective actions.
• Record incidents, risks and escalate emerging issues.
• Collate quality indicators and prepare reports for governance committees.
• Coordinate staff training, inductions, mandatory education and refresher training, including PPE training.

Skills

Quality assurance

Risk management

Regulatory compliance

Education coordination

Communication skills

Education

Certificate IV in Training and Assessment

Certificate IV in Individual Support

Job description

Villaggio Sant Antonio is a leading aged and disability support organisation committed to delivering compassionate, high-quality care and services to our residents and clients. We pride ourselves on maintaining the highest standards of quality, safety and person-centred care. Our mission is to provide a supportive community where individuals can thrive, and we are dedicated to continuous improvement and excellence in all that we do.

About the role

We are seeking a dedicated Quality, Risk and Education Officer to join our team on a full-time or part-time basis at our Page, ACT location. This is a pivotal role that supports the Manager of Quality, Risk & Education in coordinating quality assurance, risk management, regulatory compliance and workforce education. Maintain accurate records, monitor actions and training, and help embed safe, person-centred care and continuous improvement across the organisation.

Key responsibilities

Quality & Compliance: Maintain quality registers, audit schedules, evidence files, policy review trackers and continuous improvement plans; support accreditation and regulatory readiness.

Audits: Coordinate and conduct internal audits, environmental audits and client documentation audits, identify gaps and monitor corrective actions.

Risk & Incidents: Record and track incidents, complaints, hazards and corrective actions; maintain risk register updates, escalatie emerging risks and follow-up overdue actions.

Monitoring & Reporting: Collate quality indicators and dashboard data, check accuracy, identify trends and prepare timely reports for the Quality, Risk and Education Manager and relevant committees.

Education Coordination and Responsive Improvement: Maintain training and competency records, coordinate corporate inductions, mandatory education and refresher training, monitor compliance and address gaps. Coordinate toolbox talks and facilitate targeted education and improvement actions arising from audits, incidents, feedback and changing regulatory requirements. Support staff training and competency in infection prevention and control, including appropriate donning and doffing of PPE.

Staff Support & Documentation: Be a contact point for training and compliance queries; assist with policy distribution, staff communications and organised, confidential recordkeeping.

Work Health & Safety (WHS): Support workplace inspections, hazard identification, risk assessments, incident follow-up and WHS compliance. Maintain and review WHS Risk Register and Risk Management Framework

Operational & Floor Support: Provide support on the floor as required, assisting care teams with day-to-day requirements, compliance practices, documentation and implementation of quality and safety initiatives.

What we're looking for

EN qualification or Certificate IV in Individual Support

Mandatory Certificate IV in Training and Assessment

Proven experience (ideally 3+ years) working in quality assurance, risk management or compliance within the aged or disability support sector

Strong knowledge of aged care and disability support regulations, including the Aged Care Quality Standards and National Disability Insurance Scheme (NDIS) requirements

Excellent communication skills with the ability to explain complex quality and risk concepts clearly to staff at all levels

Strong analytical and problem-solving abilities with attention to detail

What we offer

A supportive workplace where your contributions are recognised and appreciated.

Access to professional development opportunities and training to support your career growth

Positive workplace culture with strong work-life balance initiatives

Staff welfare programme

We believe in creating an inclusive workplace and welcome applications from all backgrounds.

Join us in making a meaningful difference to the lives of those we support.