Coordinator IT Operations

Darebin City Council; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Supportive team environment

Professional development opportunities

Collaborative workplace

Job summary

Darebin City Council seeks an experienced IT Operations Manager to lead technology operations, infrastructure and cyber security, delivering resilient and secure digital services for staff and the community.

Reporting to the Chief Information & Digital Officer, you will drive performance, continuous improvement and risk management across enterprise platforms while mentoring a high-performing team.

Qualifications

• Degree in information technology, computer science or related field.
• Senior IT Operations, Infrastructure or Technology Services leadership experience.
• Strong knowledge of ITIL frameworks and operational best practices.
• Strong knowledge of infrastructure, cloud, networking, cyber security and service management.
• Experience managing vendors, contracts and technology investments.
• Strong financial, risk management and strategic planning capabilities.
• Excellent communication, stakeholder engagement and leadership skills.

Responsibilities

• Lead the delivery and continuous improvement of Council's technology operations, infrastructure and cloud services.
• Ensure the reliability, performance and security of enterprise technology platforms and business-critical systems.
• Lead Council's cyber security operations, including vulnerability management, security monitoring, incident response and governance.
• Manage technology risks, audit findings and compliance obligations.
• Ensure IT services are responsive, reliable and aligned with SLAs.
• Drive continuous improvement initiatives that enhance service quality and user experience.
• Manage strategic relationships with technology vendors, MSPs and delivery partners.
• Lead, mentor and develop a high-performing technology operations team.

Skills

Leadership

ITIL knowledge

Vendor management

Cyber security

Cloud services

Strategic planning

Stakeholder engagement

Communication

Education

Degree qualification in Information Technology, Computer Science or a related discipline

Job description

• Lead technology operations, infrastructure and cyber security services


• Manage strategic technology vendors, contracts and service providers


• Drive operational excellence, innovation and continuous improvement


• Be part of a values-driven, inclusive and forward-thinking organisation

We are seeking an experienced IT Operations Manager to lead Council's technology operations and play a pivotal role in delivering modern, resilient and secure digital services that support our staff and community.

About the role:

Reporting to the Chief Information & Digital Officer, the IT Operations Manager is responsible for the leadership, performance and continuous improvement of Council's technology operations.

You will:

• Lead the delivery and continuous improvement of Council's technology operations, infrastructure and cloud services.


• Ensure the reliability, performance and security of enterprise technology platforms and business-critical systems.


• Lead Council's cyber security operations, including vulnerability management, security monitoring, incident response and security governance.


• Manage technology risks, audit findings and compliance obligations


• Ensure IT services are responsive, reliable and aligned with agreed service levels.


• Drive continuous improvement initiatives that enhance service quality and user experience.


• Manage strategic relationships with technology vendors, managed service providers and delivery partners.


• Manage strategic relationships with technology vendors, managed service providers and delivery partners.


• Lead, mentor and develop a high-performing technology operations team.

About you:

Set out the skills, experience and values we are looking for.

• Degree qualification in Information Technology, Computer Science or a related discipline.


• Demonstrated experience in a senior IT Operations, Infrastructure or Technology Services leadership role.


• Strong knowledge of IT Service Management (ITIL) frameworks and operational best practices.


• Strong knowledge of infrastructure, cloud services, networking, cyber security and service management practices.


• Experience managing vendors, contracts, service providers and technology investments.


• Strong financial, risk management and strategic planning capabilities.


• Excellent communication, stakeholder engagement and leadership skill

Why Darebin?

Darebin City Council is committed to equity, diversity and inclusion. We proudly serve one of the most diverse communities in Victoria, and we know that a diverse workforce strengthens our ability to deliver meaningful outcomes.

We offer:

• A supportive team environment


• Opportunities for professional development and career growth


• A workplace that values collaboration, integrity, respect and creativity


• The chance to make a real difference

Applications close on Thursday 29 October 2026 at 11:30pm.

Should you need reasonable adjustments to our recruitment process to support your accessibility needs, please get in contact with us and advise how we can best support you.

Pre-employment Checks

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.