Technology Operations Lead

Lismore City Council; Lismore City Council; On-site; AUD 108,000 - 124,000; Full time

Benefits offered by this job

Flexible work options

Employee Assistance and Wellbeing

Training and development

Fitness Passport

Job summary

Lismore City Council is seeking a Technology Operations Lead to ensure the effective operation, performance and continuous improvement of the Council's technology environment. Reporting to the Manager Technology and Innovation, this role directs infrastructure operations and leads change initiatives.

This full-time leadership position requires strong communication, governance, budgeting and partner management to deliver major technology upgrades that support organisational goals.

Qualifications

• Tertiary qualifications in Information Technology or related field.
• Experience leading IT operations and support teams within a complex technology environment.
• Excellent communication and stakeholder engagement skills.
• Ability to manage competing priorities and deliver multiple initiatives simultaneously.

Responsibilities

• Provide reliable, secure and resilient technology services that enable Council to operate efficiently and effectively.
• Lead internal teams and technology partners, fostering a high-performing and customer-focused service culture.
• Manage technology change, projects and operational priorities to minimise risk and maximise business value.
• Continuously improve technology infrastructure, systems and processes to remain modern, secure and aligned with needs.
• Ensure governance, stakeholder engagement, budgeting and cyber security compliance are integrated into technology strategy.

Skills

IT leadership

Project management

Stakeholder engagement

Communication

Problem solving

Cyber security

Infrastructure knowledge

Education

IT degree

Job description

Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.

We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.

Shape your future. Serve your Community. Belong to something bigger.

About this Position:

The Technology Operations Lead is a key member of the IT Leadership Team, responsible for ensuring the effective operation, performance and continuous improvement of Council's technology environment. Reporting to the Manager Technology and Innovation, this role oversees technology infrastructure operations, coordinates managed service partners, and leads the Technology Change Process. The position plays a critical role in responding to operational IT matters, allocating resources, and working closely with stakeholders to deliver major technology and infrastructure upgrades that support organisational goals.

This is a dynamic leadership opportunity for a proactive and adaptable technology professional who thrives in a fast-paced environment. Success in the role requires strong communication, stakeholder management, prioritisation and problem-solving skills, along with the ability to lead across multiple areas of responsibility. As part of a collaborative, multi-skilled team, the Technology Operations Lead will demonstrate flexibility and agility, providing support across the organisation and contributing to strategic and operational initiatives as business needs evolve.

What We can offer you:

• Flexible work options working within operational requirements.
• Employee Assistance and Health & Wellbeing Programs.
• Training and development opportunities.
• Access to Fitness Passport

What we trust you to deliver:

• Reliable, secure and resilient technology services that enable Council to operate efficiently and effectively.
• Strong leadership of internal teams and technology partners, fostering a high-performing and customer-focused service culture.
• Effective management of technology change, projects and operational priorities to minimise risk and maximise business value.
• Continuous improvement of technology infrastructure, systems and processes, ensuring they remain modern, secure and aligned with organisational needs.
• Strategic technology outcomes through sound governance, stakeholder engagement, budget management and cyber security compliance.

What you will need to be successful:

• Tertiary qualifications in Information Technology or related field
• Proven experience leading IT operations and support teams within a complex technology environment.
• Strong leadership, project management and organisational skills, with the ability to manage competing priorities and deliver multiple initiatives simultaneously.
• Excellent communication and stakeholder engagement skills, with the ability to build productive relationships across all levels of the organisation.
• Demonstrated analytical, problem-solving and decision-making skills, with a proactive approach to identifying opportunities for improvement and innovation.
• Sound knowledge of technology infrastructure, desktop deployment tools and emerging technologies, combined with a commitment to delivering high-quality customer-focused services.

Full Time:

70 hours a fortnight

Salary:

A salary range from $107,605.00 to $123,746.00 per annum + 12% Superannuation

Contact:

If you want to know more about this opportunity, please contact Peter Nelson, Manager Technology and Innovation, on 02 6625 0***.

Considering relocating for this opportunity?

Relocation support is available throughThe Welcome Experience, a NSW Government initiative assisting individuals and families moving to regional areas click thelinkto find out more.

Conditions of Employment:

Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements

Pre-employment Screening:

Prior to employment, there will be a series of pre-employment checks thatwill include health assessments (such as functional fitness, audio, chest x-ray, spirometry, drug testing), validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.

We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.