Coordinator

insurance & care NSW; City of Parramatta; Hybrid; AUD 105,000 - 129,000; Full time

Benefits offered by this job

Gym membership subsidy

Health check programs

11% annual leave loading

icare day – extra leave

Learning & development support

Employee awards

Employee Assistance Program

Job summary

icare is hiring a Coordinator to ensure person-centered, timely and cost-effective services for participants/workers in Parramatta. The role involves handling complex conversations, understanding disability impacts on daily living, and coordinating supports across internal and external teams.

You will manage a portfolio from low to high complexity, apply critical reasoning for funding decisions, and collaborate with care and health professionals.

Qualifications

• Excellent communication and ability to build rapport with diverse stakeholders.
• Strong analytical and critical-thinking skills for decision making.
• Experience coordinating services for people with disabilities or serious illness.
• Willingness and ability to travel within NSW and possibly interstate.
• Current Driver’s Licence and WWCC/compliance requirements.

Responsibilities

• Coordinate services for participants/workers across recovery and community participation.
• Facilitate supports to help participants achieve goals as identified in My Plan.
• Collaborate with internal and external teams to coordinate treatment, care and support.
• Manage a portfolio of participants/workers across complexity levels.
• Approve recommendations and funding within delegations.
• Manage service approvals and payments aligned to assessments and plans.
• Adhere to KPIs and stay updated on legislation and guidelines.
• Contribute to quality assurance and continuous improvement across teams.

Skills

Excellent communication

Critical reasoning

Stakeholder management

Willingness to travel

Driver's license

Education

Tertiary qualifications in health or disability

Job description

• A rewarding role where your work has real impact every day
• Hybrid working, 3 days per week in Parramatta office
• Permanent, Fulltime position
• Salary from $116,981

About the Role

To ensure person centred, timely, high quality and cost-effective services are coordinated and provided to meet participant’s/worker’s needs and scheme objectives.

In the role you will be able to handle complex and sensitive conversations, understand how disability impacts on daily living and identify when the individual would benefit from early intervention.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day – access to an extra day’s leave
• Comprehensive learning and development supportaligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It’s an exciting time at icare where no two days are the same; as an Coordinator you will:

• Use a person-centred approach to assist in identifying and reviewing the needs of participants/workers across all phases of recovery and community participation.
• Facilitate supports to enhance each participant’s/worker’s capacity to achieve their desired goals, as identified in their My Plan.
• Work collaboratively with internal specialist services, external case managers, health professionals and other key stakeholders to coordinate the most effective options to meet the treatment, care and support needs of the participant/worker.
• Manage a portfolio of participants/workers from low to high complexity.
• Apply critical reasoning and thinking within a decision‑making framework in regard to approving recommendations and funding for reasonable and necessary/reasonably necessary treatment, care and support within agreed functional delegations.
• Manage service approvals and payments in accordance with agreed needs, assessments and plans.
• Adhere to the KPI’s that monitor and measure key areas of the role
• Keep abreast of and understand the legislative framework and Guidelines and how these contribute and impact the decision‑making framework.
• Work collaboratively with all teams across Care, in the design and implementation of internal quality assurance, management of disputes and complaints and continuous improvement systems to drive quality and consistency in decision making
• Identify and participate in own professional development opportunities to ensure currency of skills and knowledge with regard to current evidence and best practice.

Skills & Experience

• Relevant tertiary qualifications in a health or disability discipline
• Pre-Employment Checks
• Strong practical experience in identifying, reviewing and coordinating services for people and families experiencing serious illness or injuries or disability.
• A sound understanding of the needs and perspectives of people with disabilities.
• Critical reasoning skills to ensure a high degree of integrity in the decision‑making processes.
• Excellent communication skills – ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders.
• Ability to set clear expectations and engage in difficult conversations in a simple and empathetic manner.
• Ability to travel within NSW and possibly interstate depending on the Region.
• A current driver’s licence.
• Compliance with Pre-employment checks (including Working With Children Check)
• Up to date with current Public Health Order requirements

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities.Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are aCircleBackInitiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.