Client Services and Stakeholder Officer

insurance & care NSW; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Wellbeing program with gym membership

Free flu vaccinations

Health check programs

17.5% annual leave loading

icare day – extra leave

Learning and development support

Awards programs

Employee Assistance Program

Job summary

icare is seeking a Client Services and Stakeholder Officer to coordinate appointments for scheme and health monitoring clients across multiple clinic locations in Sydney CBD. The role operates in a hybrid model, with 3 days in the office, delivering responsive service to workers, employers and clinicians while maintaining privacy and accurate records.

You will support invoicing, financial administration and program delivery, building strong relationships with stakeholders and contributing to

Qualifications

• Experience in a client service, customer service, stakeholder engagement or administrative coordination role.
• Experience in health/occupational health service is desirable.
• Strong organisational skills with ability to manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication with diverse stakeholders.
• Experience maintaining accurate records and handling sensitive information with discretion.

Responsibilities

• Coordinate appointments for scheme and health monitoring clients across multiple clinic locations, including bookings and rescheduling.
• Act as central point of contact for workers, employers, clinicians and stakeholders, ensuring responsive service.
• Liaise with clients, families, employers and medical providers to obtain medical information and records while respecting privacy.
• Maintain accurate client information and records to support service delivery and decision-making.
• Verify invoices for payment and support financial administration.
• Respond to enquiries about appointments, screening processes and reporting timeframes.
• Support continuous improvement of services by identifying process improvements.
• Assist with clinic operations, including welcoming clients and providing information.
• Build and maintain relationships with internal and external stakeholders to support program delivery.

Skills

Client service

Stakeholder engagement

Administrative coordination

Organisational skills

Communication

Record keeping

Discretion with information

Independent and collaborative work

Tools

Invoices processing

Job description

• Support the delivery of occupational health monitoring services.
• Permanent, full-time position, Sydney CBD location.
• Hybrid working, 3 days in office

About the Role

Responsible for coordinating appointments and service delivery for both scheme-based clients, retired workers and health monitoring clients across multiple screening clinic locations.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• 17.5% annual leave loading
• icare day - access to an extra day's leave
• Comprehensive learning and development supportaligned to icare's Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

It's an exciting time at icare where no two days are the same. As a Client Services and Stakeholder Officer, you will:

• Coordinate appointments for scheme and health monitoring clients across multiple clinic locations, including managing bookings, rescheduling requests and clinic capacity.
• Act as a central point of contact for workers, employers, clinicians and other stakeholders, ensuring responsive and professional service.
• Liaise with clients, families, employers and medical providers to obtain medical information and records in line with privacy requirements.
• Maintain accurate client information and records to support effective service delivery and informed decision-making.
• Verify invoices for payment and support financial administration processes, ensuring compliance with policies, entitlements and delegations.
• Respond to enquiries relating to appointments, screening processes and reporting timeframes.
• Support the continuous improvement of services by identifying opportunities to enhance processes and procedures.
• Assist with clinic operations when required, including welcoming clients and providing information about icare's services.
• Build and maintain effective relationships with internal and external stakeholders to support program delivery.

Skills & Experience

• Experience in a client service, customer service, stakeholder engagement or administrative coordination role.
• Experience working in a health, medical or occupational health-related service is desirable.
• Strong organisational skills with the ability to manage competing priorities and work effectively in a fast-paced environment.
• Excellent written and verbal communication skills, with the ability to engage professionally with a diverse range of stakeholders.
• Experience maintaining accurate records and handling sensitive information with discretion.
• Strong attention to detail and commitment to delivering high-quality customer service.
• Ability to work collaboratively while also taking initiative and managing tasks independently.
• Experience supporting invoicing, financial administration or operational processes will be highly regarded.
• A professional, adaptable and proactive approach, with a genuine commitment to supporting clients and stakeholders.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities.Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted

• We are aCircleBackInitiative Employer - we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.