Administration Coordinator, Eligibility Dispute Review Coordinator

insurance & care NSW; Sydney; Hybrid; AUD 74,000 - 100,000; Full time

Benefits offered by this job

Corporate wellbeing program with gym &

Learning & development support

Our People Awards

Employee Assistance Program

Job summary

icare is seeking an Administration Coordinator (EDRT) in Sydney CBD to ensure efficient delivery and coordination of administrative services for the Eligibility Dispute Review Team, supporting liability reviews of disputed workers compensation claims.

The role requires 3+ years in a similar role, with knowledge of NSW workers compensation regulations, and will operate in a hybrid Sydney environment on a 12-month fixed-term contract.

Qualifications

• Understanding of the legislation and regulatory framework relevant to NSW workers compensation.

Responsibilities

• Deliver a broad range of administrative coordination services to support the effective implementation and operation of the Eligibility Dispute Review Team.
• Coordinate workflow of internal review requests, other work activities, and events/meetings across team.
• Identify and assess urgent or complex queries, escalating matters appropriately and providing hands-on support in their resolution.
• Triage and redirect incoming correspondence to relevant internal and external stakeholders in a timely and accurate manner.
• Manage and respond to correspondence with a high degree of professionalism, discretion, and sensitivity.

Skills

Regulatory knowledge

Insurance industry experience

Job description

Administration Coordinator (EDRT)

Summary:

Responsible for ensuring efficient delivery and coordination of administrative services to support the Eligibility Dispute Review Team.

Sydney CBD

• Fixed Term Contract 12 months| Hybrid working environment
• At icare we put people and communities first!
• Starting Salary Offering $87,199

About the Role

The Administration Coordinator is responsible for ensuring efficient delivery and coordination of administrative services to support the Eligibility Dispute Review Team to meets its objectives and ensure compliance with regulatory and legislative requirements. The Eligibility Dispute Review Team is responsible for conducting and determining liability reviews of disputed psychological injury Worker’s Compensation claims attributed to bullying, harassment and excessive work demands. The role will also support with data requests, reporting and continuous improvement initiatives.

Benefits

• A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
• Comprehensive learning and development support aligned to icare’s Core Capabilities.
• Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
• Access to our Employee Assistance Program

Duties

Administrative:

• Deliver a broad range of administrative coordination services to support the effective implementation and operation of the Eligibility Dispute Review Team.
• Coordinate workflow of internal review requests, other work activities, and events/meetings across team.
• Identify and assess urgent or complex queries, escalating matters appropriately and providing hands‑on support in their resolution.
• Triage and redirect incoming correspondence to relevant internal and external stakeholders in a timely and accurate manner.
• Manage and respond to correspondence with a high degree of professionalism, discretion, and sensitivity.

Data, record keeping and reporting

• Maintain and update team records and databases, ensuring information is accurate, complete, appropriately stored, and readily accessible.
• Provide efficient support for data and reporting requests, including gathering information, preparing documentation, and liaising with relevant stakeholders.
• Produce tracking reports and exception reports to support team performance monitoring and compliance oversight.
• Monitor and report on the team’s adherence to confidentiality obligations, privacy standards, internal policies, and applicable regulatory and legislative requirements.

Support continuous improvement initiatives

• Proactively identify opportunities to improve team processes, workflows, and practices.
• Recognise and escalat system or process issues that pose a risk to the delivery, quality, or integrity of the team’s work.
• Actively support continuous improvement initiatives and collaborate effectively with internal and external stakeholders to implement change.

Skills & Experience

• Understanding of the legislation and regulatory framework relevant to NSW workers compensation.
• 3+ years’ experience in a similar role, with an understanding of the insurance industry and experience in personal injury, life insurance or workers compensation.

Culture

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

About the Company

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long‑term care needs to improve quality of life, including helping people return to work.

• For more information about icare visit our website
• icare operates a direct sourcing model so no agency introductions will be accepted
• We are a Circle Back Initiative Employer – we commit to respond to every applicant
• A talent pool may be created through this recruitment process.

Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.