Contract Support - Facilities Management

CBRE; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

CBRE is seeking a Contract Support for Facilities Management in Melbourne to act as the first point of contact for reactive and preventive work orders. You will process calls and emails, manage complaints, raise orders, and maintain financial records.

The role requires 2 years in a similar field, strong Excel skills, and excellent communication. This full-time position offers exposure to CBRE's global platform and opportunities for growth within GWS.

Qualifications

• Higher educational qualifications or degree.
• Word/Excel/Outlook at intermediate to advanced level.
• 2 years' experience in a similar role; Finance & Administration preferred.
• Excellent verbal and written communication skills.
• Excellent time management and organisation; ability to manage workflow and priorities.
• Customer service focus with ability to liaise with clients at all levels.

Responsibilities

• Being the first point of contact for raising and managing reactive and preventive work orders.
• Processing calls and emails and monitoring complaints/escalations.
• Raise purchase/service orders and process invoices.
• Be system champion - CMMS, FMS and Finance Systems.
• Monitor spend on the account and review revenue & margin streams.
• Vendor management through tracking and coordination of works.
• Prepare customer reports and dashboards.
• Ensure QHSE documentation maintained on CBRE systems.

Skills

Excellent communication

Time management

Customer service

Microsoft Word/Excel/Outlook

Education

Higher education or degree

Tools

CMMS

FMS

Finance Systems

Job description

Contract Support - Facilities Management

Work for CBRE Global Workplace Solutions (GWS) who are leaders in the facilities management industry.
Endless growth opportunities within a Global firm
Position based in North West Melbourne

Here’s a snapshot of your day:

• Being the first point of contact for raising and managing reactive and preventive workorders
• Processing calls and email and monitor complaints/escalations.
• Raise purchase/service orders and process invoices.
• Be system champion - CMMS, FMS and Finance Systems
• Monitor spend on the account and review account revenue & margin streams.
• Vendor management by tracking and monitoring vendor works and vendor coordination.
• Prepare customer reports and dashboards.
• Ensure QHSE documentation are well maintained on CBRE systems.

Skills and experience you'll need to thrive in this role:

• Higher educational qualifications or degree
• Excellent PC based skills, with a high level of experience in Word/Excel and Outlook - intermediate to advance level.
• 2 years' experience in a similar role. Experience in Finance & Administration is preferred.
• Excellent verbal and written communication skills to liaise with clients and draft correspondence and documentation.
• Excellent time management and organisation skills with the ability to manage workflow and priorities and meet deadlines.
• Customer service focus with the ability to communicate with internal and external clients at all levels.

What's in it for you?

Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.

We value flexibility and our people work in ways that meet their work and life commitments and support their wellbeing, development, and performance.

Rewarding career with great developmental opportunities within GWS and across CBRE

About Us:

CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.

Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future. We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients. We are invested in the development & unique needs of our diverse employees & strive to create an inclusive environment that allows our employee to bring their full selves to work.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.

We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at .

We welcome and encourage First Nations People to apply.