Contract & Revenue Ops Lead, APJC

Amazon Inc.; Sydney; Presencial; AUD 150.000 - 210.000; Jornada completa

Descripción de la vacante

AWS is seeking a Contract and Revenue Operations Manager for APJC to lead the ICON and O2R teams, overseeing end-to-end contracting, onboarding, billing, and revenue reporting. You will partner with Sales, Finance, Legal, and Accounting across the Asia Pacific and Japan region to optimize processes and enable revenue recognition.

The ideal candidate brings strong leadership, contract operations expertise, and the ability to drive cross-functional initiatives in a fast-paced cloud environment.

Formación

• 2+ years of managing an operational team in a customer support/service environment or diverse ecommerce operations experience
• 3+ years of operations management experience
• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions
• Bachelor’s degree in law, business, finance, operations, or other related areas
• Proven ability to handle complex deals independently with consistent quality

Responsabilidades

• Manage, recruit, and develop a team of Contract, Partner, Order, Billing, Revenue Reporting, or Operations Specialists, including onboarding, training, peer review, career development, performance management, and setting quality standards to ensure accuracy and high performance across a geographically dispersed team operating in a fast-paced, high-visibility environment.
• Identify systemic or cross-deal issues early, own and resolve timely escalations, and keep management consistently informed of discussions and outcomes.
• Build and manage stakeholder relationships at all levels, including senior managers from Professional Services, ICON and O2R Managers, BPO Functional Leads, and Regional Managers, guiding decisions and handling difficult or sensitive conversations independently with clarity and influence.
• Partner with peers and stakeholders on a global scale to deliver in-region outcomes that are aligned with global processes, services, and strategic priorities.
• Lead initiatives to meet strategic goals for the ICON and O2R teams as well as the broader BPO organization, implement process improvements, and support change management with a focus on reducing complexity and increasing efficiencies for the customer.
• Own the Statements of Work (SOW) contracting process for APJ end-to-end, including drafting, reviewing for compliance with business, policy and legal requirements, gathering approvals, and tracking status.
• Own the Order-to-Revenue (O2R) down-stream partner, order, billing and revenue reporting process for APJC end-to-end, with direct impact to partner cost, revenue enablement and seller compensation.
• Ensure accurate, timely, and compliant billing to enable revenue recognition across seller engagements and support sales compensation processes with complete and reliable billing and revenue data.
• Own cost and revenue accruals for accurate period-end accounting entries, oversee purchase order creation, and manage end-to-end partner payments in coordination with Accounting, Finance, Procurement, and partner teams.
• Lead special projects to drive automation and integration across operations and partnering business teams.
• Help maintain month-end financial accuracy, operational compliance and enhance the overall seller, partner, and customer experience.
• Retrieve and analyze data using Excel, Salesforce.com and other BI systems to support regular reporting cycles

Educación

Bachelor’s degree in law, business, finance, operations, or other related areas

Descripción del empleo

AWS is seeking a Contract and Revenue Operations Manager for APJC to lead the ICON and O2R teams, overseeing end-to-end contracting, onboarding, billing, and revenue reporting. You will partner with Sales, Finance, Legal, and Accounting across the Asia Pacific and Japan region to optimize processes and enable revenue recognition.

The ideal candidate brings strong leadership, contract operations expertise, and the ability to drive cross-functional initiatives in a fast-paced cloud environment.