Contract Manager - Commercial Cleaning

OCS Services Pty Ltd; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Inclusion, Fairness and Safety

Rewards & Recognition

Competitive salary and employee benefit

Job summary

OCS Australia invites a seasoned Contract Manager to lead high‑level cleaning and maintenance contracts in Melbourne. You will drive performance, manage a dispersed team, and partner with clients to secure sustainable growth while upholding safety and quality standards.

This role requires deep facilities services knowledge, strong leadership, and a track record of delivering against KPIs in complex environments.

Qualifications

• Extensive experience in Facilities Services and contract oversight.

Responsibilities

• Lead the delivery of contract performance, exceeding SLAs and KPIs.
• Develop strategic partnerships with key clients to drive satisfaction and growth.
• Identify growth opportunities within portfolios and support new bids.
• Plan operational strategies aligned with client objectives and industry best practices.
• Lead a dispersed team with focus on safety, accountability, and service excellence.
• Monitor performance via data analytics, audits, and customer feedback; implement improvements.
• Manage budgets, forecast finances, and optimize margins to meet targets.
• Ensure services comply with HSEQ standards and company policies.

Skills

Contract management

Facilities management

OH&S compliance

Stakeholder management

Budgeting

Data analytics

Tools

MS Office

Job description

OCS Australia is a trusted facilities services provider, delivering safe, clean, and well‑managed environments across a wide range of industries including aviation, healthcare, education, commercial, government, transport, and retail. Operating nationally, OCS provides both standalone and integrated services such as cleaning, facilities management, hygiene, waste management, maintenance, and specialist support — all delivered with a strong focus on quality, safety, and people.
OCS Australia is part of the OCS Group, a global organisation with a proud history dating back to 1900, founded in the United Kingdom. Today, the OCS Group employs over 130,000 colleagues across more than 30 countries, combining global expertise with local knowledge to support thousands of clients worldwide while remaining committed to its people‑first values.
Backed by more than 125 years of experience, OCS brings international standards, proven systems, and deep industry knowledge to everything it does — while staying grounded in local leadership, community connection, and workplace inclusion. Since the organizational growth and developments demands we are looking for a dynamic and experienced candidate to join us as a Contract Manager in Melbourne.

As a Contract Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will take ownership of portfolio of commercial cleaning contracts, driving operational excellence, client satisfaction and sustainable commercial performance. You will develop strong customer partnerships, identify opportunities to grow and strengthen existing contracts, and support new business opportunities and contract mobilisations.

Working closely with site leadership and operational teams, you will ensure cleaning services consistently meet contractual KPIs, quality, safety and compliance requirements while effectively managing labour, budgets and resources.

Key responsibilities include:

Lead the delivery of exceptional contract performance, consistently exceeding client expectations, service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.

Develop and maintain strategic partnerships with key clients, acting as a trusted advisor to drive customer satisfaction, retention, and long‑term growth.

Identify, secure, and implement growth opportunities within existing portfolios while supporting the acquisition of new business and service expansion initiatives.

Develop and execute strategic operational plans that align with customer objectives, organisational goals, and industry best practices.

Lead a high‑performing team of operational leaders, fostering a culture of accountability, engagement, safety, collaboration, and service excellence.

Proactively monitor contract performance through data analytics, reporting, audits, and customer feedback, implementing corrective actions and continuous improvement initiatives where required.

Maintain strong commercial discipline through effective budget management, financial forecasting, cost control, and margin optimisation to achieve business targets.

Ensure all services are delivered safely, efficiently, and in accordance with company policies, legislative requirements, quality standards, and Health, Safety, Environment, and Quality (HSEQ) frameworks.

About you:

This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will:

Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.

Hold relevant industry qualifications and memberships and have experience of working across and delivering on multiple service streams.

Experience working in compliance with company OH&S policies and work safe reporting requirements.

Have excellent reporting, organisation, negotiation and conflict resolution skills

Have excellent communication and relationship building skills

Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others.

Our Commitment to Country and Community
OCS Australia proudly acknowledges the Traditional Custodians of the land on which we live and work across Australia, and we pay our respects to Elders past and present. We recognise their enduring connection to land, waters, and community, and we are committed to walking forward with respect, learning, and shared responsibility.
As a national organisation supporting essential services, we understand that caring for people and places begins with respect — for history, culture, and community. This commitment underpins how we operate, how we support our teams, and how we build inclusive workplaces where everyone belongs.

Why you’ll love it,
Working at OCS means joining an organisation that values inclusion, safety, fairness, and opportunity, where people are encouraged to grow, contribute, and succeed. As part of the global OCS Group, with over a century of history, we combine strong local leadership with global expertise to provide stable careers, clear pathways, and a workplace culture built on care, respect, and pride in the work we do.

Clear career progression with real personal growth.

A performance‑driven culture that recognises effort and initiative.

Genuine recognition that rewards hard work - True Recognition- True values.

Competitive salary and employee benefits - We offer fair, market‑competitive remuneration along with benefits.

Perks and benefits

• Inclusion, Fairness and Safety
• Rewards & Recognition
• Competitive salary and employee benefits

OCS Australia is a leading facilities management and essential services provider, delivering integrated solutions that help organisations maintain safe, productive, and high‑performing environments. Since establishing operations in Australia in 1998, OCS has built a strong reputation for service excellence across a wide range of industries, including aviation, healthcare, education, government, commercial property, manufacturing, retail, and logistics.

At the heart of OCS is a commitment to its TRUE Values of Trust, Respect, Unity, and Empowerment. It is a trusted partner committed to creating better experiences, stronger communities, and exceptional outcomes for customers across Australia.