Contract Manager - Commercial Cleaning

OCS; Melbourne; In loco; AUD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Employee benefits

Descrizione del lavoro

OCS Australia is seeking a dynamic Contract Manager in Melbourne to own a portfolio of commercial cleaning contracts, driving operational excellence, client satisfaction and sustainable performance.

You will build strong client partnerships, identify growth opportunities, and lead a dispersed team while ensuring KPI, SLAs, safety and compliance. Working with site leadership, you will monitor performance, manage budgets, and contribute to a culture of care, safety, and quality.

Competenze

• Extensive experience in the Facilities Services sector.
• Experience delivering across multiple service streams.
• Experience working with OH&S policies and work safe reporting requirements.
• Strong reporting, organisation, negotiation and conflict-resolution skills.
• Excellent communication and relationship-building abilities.
• Proven track record of leading a dispersed workforce.

Mansioni

• Lead the delivery of exceptional contract performance, exceeding SLAs and KPIs.
• Develop and maintain strategic client partnerships to drive satisfaction and growth.
• Identify, secure and implement growth opportunities within existing portfolios and new business.
• Develop and execute strategic operational plans aligned with customer objectives and industry best practices.
• Lead a high-performing team of operational leaders with a culture of accountability and safety.
• Monitor contract performance via data analytics, audits and customer feedback; drive continuous improvement.
• Maintain commercial discipline through budgeting, forecasting, cost control and margin optimisation.
• Ensure services are delivered safely, efficiently, and in compliance with policies and HSEQ frameworks.

Conoscenze

Contract management

Budgeting

Leadership

Client relationship

OH&S compliance

Data analytics

Formazione

Facilities management qualification

Strumenti

Excel

Reporting software

Descrizione del lavoro

OCS Australia is a trusted facilities services provider, delivering safe, clean, and well‑managed environments across a wide range of industries including aviation, healthcare, education, commercial, government, transport, and retail. Operating nationally, OCS provides both standalone and integrated services such as cleaning, facilities management, hygiene, waste management, maintenance, and specialist support — all delivered with a strong focus on quality, safety, and people. OCS Australia is part of the OCS Group, a global organisation with a proud history dating back to 1900, founded in the United Kingdom. Today, the OCS Group employs over 130,000 colleagues across more than 30 countries, combining global expertise with local knowledge to support thousands of clients worldwide while remaining committed to its people‑first values. Backed by more than 125 years of experience, OCS brings international standards, proven systems, and deep industry knowledge to everything it does — while staying grounded in local leadership, community connection, and workplace inclusion. Since the organizational growth and developments demands we are looking for a dynamic and experienced candidate to join us as a Contract Manager in Melbourne.

As a Contract Manager, you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will take ownership of portfolio of commercial cleaning contracts, driving operational excellence, client satisfaction and sustainable commercial performance. You will develop strong customer partnerships, identify opportunities to grow and strengthen existing contracts, and support new business opportunities and contract mobilisations.

Working closely with site leadership and operational teams, you will ensure cleaning services consistently meet contractual KPIs, quality, safety and compliance requirements while effectively managing labour, budgets and resources.

Key responsibilities include:

• Lead the delivery of exceptional contract performance, consistently exceeding client expectations, service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations.
• Develop and maintain strategic partnerships with key clients, acting as a trusted advisor to drive customer satisfaction, retention, and long‑term growth.
• Identify, secure, and implement growth opportunities within existing portfolios while supporting the acquisition of new business and service expansion initiatives.
• Develop and execute strategic operational plans that align with customer objectives, organisational goals, and industry best practices.
• Lead a high‑performing team of operational leaders, fostering a culture of accountability, engagement, safety, collaboration, and service excellence.
• Proactively monitor contract performance through data analytics, reporting, audits, and customer feedback, implementing corrective actions and continuous improvement initiatives where required.
• Maintain strong commercial discipline through effective budget management, financial forecasting, cost control, and margin optimisation to achieve business targets.
• Ensure all services are delivered safely, efficiently, and in accordance with company policies, legislative requirements, quality standards, and Health, Safety, Environment, and Quality (HSEQ) frameworks.

About you:

• Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations.
• Hold relevant industry qualifications and memberships and have experience of working across and delivering on multiple service streams.
• Experience working in compliance with company OH&S policies and work safe reporting requirements.
• Have excellent reporting, organisation, negotiation and conflict resolution skills
• Have excellent communication and relationship building skills
• Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others.

Our Commitment to Country and Community

OCS Australia proudly acknowledges the Traditional Custodians of the land on which we live and work across Australia, and we pay our respects to Elders past and present. We recognise their enduring connection to land, waters, and community, and we are committed to walking forward with respect, learning, and shared responsibility.

As a national organisation supporting essential services, we understand that caring for people and places begins with respect — for history, culture, and community. This commitment underpins how we operate, how we support our teams, and how we build inclusive workplaces where everyone belongs.

Why you’ll love it,

Working at OCS means joining an organisation that values inclusion, safety, fairness, and opportunity, where people are encouraged to grow, contribute, and succeed. As part of the global OCS Group, with over a century of history, we combine strong local leadership with global expertise to provide stable careers, clear pathways, and a workplace culture built on care, respect, and pride in the work we do.

• Clear career progression with real personal growth.
• A performance‑driven culture that recognises effort and initiative.
• Genuine recognition that rewards hard work - True Recognition- True values.
• Competitive salary and employee benefits - We offer fair, market‑competitive remuneration along with benefits.
• Gain hands‑on experience working alongside experienced professionals, with access to knowledge, mentorship, and valuable industry connections.