Contract Manager

Commercial Property Cleaning Pty; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Commercial Property Cleaning (CPC) is seeking a Contract Manager to oversee a portfolio of cleaning service contracts from initiation through renewal. This full-time, on-site role is based in Sydney and requires coordinating with site supervisors and clients to ensure service delivery meets standards.

You will review contract terms, monitor performance, prepare reports, support tenders and pricing, and work with health, safety, and environmental specialists to ensure regulatory compliance.

Qualifications

• Experience in contract management and KPIs for service agreements.
• Strong client relationships and stakeholder management.
• Proficiency with business software and reporting tools.
• Knowledge of health, safety, and environmental standards.

Responsibilities

• Oversee portfolio of cleaning service contracts from initiation through renewal.
• Review contract terms and monitor service quality.
• Coordinate with site supervisors and handle client queries.
• Prepare performance reports and support tenders/pricing.
• Collaborate with health, safety, and environmental specialists for compliance.

Skills

Contract management

Client relationship management

Business software & reporting tools

HSE standards knowledge

Organizational & time management

On-site collaboration

Industry experience in cleaning/facili

Business/management qualifications

Education

Bachelor's degree in business/management

Job description

Company Description Commercial Property Cleaning (CPC) is a leading provider of commercial cleaning services, known for its commitment to transparent contracts and consistent service quality. The organization focuses on delivering measurable outcomes in health, safety, and environmental performance for its clients. CPC leverages technological innovation to improve efficiency, reporting, and communication across its operations. Team members join a company that values integrity, accountability, and long-term partnerships with commercial and industrial customers.
Role Description The Contract Manager is a full-time, on-site role based in Sydney, NSW, responsible for overseeing a portfolio of cleaning service contracts from initiation through renewal. This position manages contract performance, ensures service delivery aligns with agreed standards, and maintains strong relationships with clients and internal operations teams. Day-to-day tasks include reviewing contract terms, monitoring service quality, coordinating with site supervisors, handling client queries, and preparing performance reports. The Contract Manager will also support tenders and pricing, identify opportunities for improvement or expansion of services, and collaborate with health, safety, and environmental specialists to ensure compliance with company and regulatory requirements.
Qualifications

• Experience in contract management, facilities management, or commercial cleaning services, including overseeing service agreements and performance KPIs.
• Strong client relationship and stakeholder management skills, with the ability to communicate clearly, negotiate effectively, and resolve issues promptly.
• Proficiency in using business software and reporting tools to monitor contract performance, analyze data, and prepare concise documentation.
• Knowledge of health, safety, and environmental standards relevant to commercial cleaning or property services.
• Solid organizational and time management abilities, with attention to detail and a focus on meeting deadlines and service commitments.
• Ability to work on-site across client locations in Sydney, collaborate with operations teams, and provide practical guidance to frontline staff.
• Prior experience in the cleaning, property, or facilities sector is highly regarded; tertiary qualifications in business, management, or a related field are an advantage.
• Commitment to non-discriminatory practices, inclusive teamwork, and continuous improvement in service delivery.