Contract Manager

ARA Property Services; City of Melbourne; On-site; AUD 120,000 - 165,000; Full time

Benefits offered by this job

Vehicle allowance

On-site parking

Central office location

Novated lease options

Fitness discounts

Employee Assistance Program

Learning opportunities

Job summary

ARA Property Services is seeking an experienced Contract Manager to lead the Victorian Schools cleaning contract in Melbourne, VIC. The role focuses on strategic direction, governance, and stakeholder satisfaction, driving efficiency and contract outcomes across multiple sites.

You will oversee four Portfolio Managers, report monthly results, and ensure compliance with contract requirements while maintaining focus on quality and safety.

Qualifications

• Senior Manager with multi-site operations experience.
• Strong contracts knowledge and commercial acumen.
• Proven leadership and stakeholder management skills.
• Excellent communication and reporting abilities.

Responsibilities

• Lead a team of four managers and oversee daily operations.
• Drive efficiency and productivity while meeting contract targets.
• Report monthly performance results against targets.
• Maintain strong client relationships with professionalism.
• Ensure compliance with contract requirements and service levels.
• Proficient with Microsoft Office for reporting and presentations.

Tools

Microsoft Office

Job description

We are seeking an experienced Contract Manager to lead our cleaning services contract for Victorian Government schools in Melbourne, Victoria. This pivotal role will focus on providing strategic direction to drive efficiency and productivity while ensuring stakeholder satisfaction and making a significant contribution to achieving optimal contract outcomes.

About the role

Reporting to the Regional Operations Manager – VIC/TAS, the Contract Manager – Victorian Schools will be responsible for the overall delivery of cleaning services for a portion of the Victorian Government Schools Contract. This role involves fostering strong stakeholder relationships and ensuring commitment and accountability in the delivery of cleaning services under the contract. Monthly performance results against targets must be reported. In this critical position, you will lead a team of four dedicated Managers who manage the day-to-day operations of their respective portfolios.

Duties include (but are not limited to):

• Confidence as an accomplished Senior Manager, with a proven track record of managing complex, multi-site operations involving significant people, cost and budget responsibilities
• Strong commercial acumen and understanding of contracts
• The ability to lead and develop a team, strengthen operational disciplines, and think tactically and strategically
• The ability to build credibility with clients by demonstrating professionalism and discretion.
• The ability to ensure compliance with contractual requirements relating to service delivery, timeliness and reporting
• The ability to engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives
• Proficiency in the Microsoft Office suite
• Excellent presentation, organisational, problem-solving, multitasking and time-management skills, with the ability to prioritise efficiently and meet competing deadlines
• Ability to work within a team and autonomously
• A proactive approach to work, including a willingness to take on tasks beyond core responsibilities

About you

• Confidence as an accomplished Senior Manager, with a proven track record of managing complex, multi-site operations involving significant people, cost and budget responsibilities
• Sound commercial acumen and a strong understanding of contracts
• The ability to lead and develop a team, strengthen operational disciplines, and think tactically and strategically
• The ability to build credibility with clients by demonstrating professionalism and discretion.
• The ability to ensure compliance with contractual requirements relating to service delivery, timeliness and reporting
• The ability to engage effectively with internal stakeholders to ensure clear communication and coordination of activities critical to business objectives
• Proficiency in the Microsoft Office suite
• Excellent presentation, organisational, problem-solving, multitasking and time-management skills, with the ability to prioritise efficiently and meet competing deadlines
• Ability to work within a team and autonomously
• A proactive approach to work, including a willingness to take on tasks beyond core responsibilities

What we can offer

• Competitive salary package based on experience and a vehicle allowance
• On‑site parking
• A central office located in a vibrant precinct, with a gym, cafés, retail shops and entertainment venues within walking distance
• Access to novated lease options
• Access to Plus Fitness corporate gym discounts
• A suite of benefits covering health and wellbeing, financial assistance, lifestyle perks, technology discounts and private health insurance
• Novated lease facility
• Opportunities to give back and engage through meaningful community events and initiatives
• Employee Assistance Program (EAP) for you and your family
• The chance to work within a multifaceted company offering diverse divisions and endless opportunities for learning and advancement

ARA Property Services is committed to equal employment opportunity, inclusion and diversity in the workplace.

To learn more about us, please visit our website: https://propertyservices.aragroup.com.au

About the Company

ARA Property Services is a national provider of commercial cleaning and property maintenance services. Through our commitment to excellence and continuous improvement, we have built a strong reputation and achieved significant growth in the commercial cleaning industry over more than 20 years.

We are specialists in the cleaning and maintenance of offices, retail outlets, commercial buildings, multi‑sites, and educational facilities. We are a provider of integrated property maintenance services, offering contract cleaning, maintenance services, carpet steam cleaning, professional window cleaning, graffiti removal, and emergency property-related services. Our extensive customer base, spanning the capital and most regional areas throughout Australia and New Zealand, provides us with clear insight into the unique requirements of all our customers.