Contract Manager

seek.com.au; Townsville City; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Full-time role in Townsville

Job summary

seek.com.au is seeking an experienced Contract Manager to oversee a key commercial cleaning portfolio in Townsville. You will manage 10 sites with approximately 50 staff, ensuring cleaning standards, KPIs and client expectations are met.

The role requires hands-on management, strong communication and the ability to take ownership of important client sites and staff performance. You will regularly visit sites and coordinate with clients and site teams to maintain high-quality service.

Qualifications

• Proven experience managing commercial cleaning operations and staff.
• Strong communication and client-management skills.
• Ability to take ownership and drive site standards.

Responsibilities

• Manage cleaning operations across 10 key commercial sites in Townsville
• Lead, support and manage approximately 50 cleaning staff
• Ensure cleaning standards are consistently maintained across all sites
• Monitor and achieve contractual KPIs and service level requirements
• Conduct regular site inspections, audits and quality checks using QuayCleanApp
• Liaise with clients and respond promptly to requests, concerns and feedback
• Manage rosters, attendance, leave coverage and site staffing requirements
• Support recruitment, onboarding, training and performance management of site staff
• Ensure staff understand their duties, scopes of work and site expectations
• Manage cleaning supplies, equipment and consumables across the portfolio
• Identify and resolve service issues before they escal
• Ensure compliance with WHS, safe work procedures and company policies
• Maintain accurate records, reports, communications and operational updates
• Build strong working relationships with both clients and cleaning teams

Skills

Staff management

Client communications

Operational leadership

WHS knowledge

Tools

QuayCleanApp

Job description

We are seeking an experienced Contract Manager to oversee a key commercial cleaning portfolio in Townsville.

This role will be responsible for managing 10 important sites with approximately 50 staff in total, ensuring cleaning standards, contractual KPIs, client expectations, staff performance, WHS requirements and daily operational outcomes are consistently achieved.

This is a hands‑on management role suited to someone with strong commercial cleaning experience, excellent communication skills and the ability to take ownership of important client sites.

About the Role

As Contract Manager, you will be responsible for the day‑to‑day management of cleaning operations across your portfolio. You will work closely with clients, site teams and internal management to ensure the sites are well presented, fully staffed, compliant and performing to agreed service levels.

You will be expected to regularly attend sites, support and guide cleaning teams, resolve operational issues, monitor standards and ensure all contractual requirements are met.

Key Responsibilities

• Manage cleaning operations across 10 key commercial sites in Townsville
• Lead, support and manage approximately 50 cleaning staff
• Ensure cleaning standards are consistently maintained across all sites
• Monitor and achieve contractual KPIs and service level requirements
• Conduct regular site inspections, audits and quality checks using QuayCleanApp
• Liaise with clients and respond promptly to requests, concerns and feedback
• Manage rosters, attendance, leave coverage and site staffing requirements
• Support recruitment, onboarding, training and performance management of site staff
• Ensure staff understand their duties, scopes of work and site expectations
• Manage cleaning supplies, equipment and consumables across the portfolio
• Identify and resolve service issues before they escal
• Ensure compliance with WHS, safe work procedures and company policies
• Maintain accurate records, reports, communications and operational updates
• Build strong working relationships with both clients and cleaning teams

About You

To be successful in this role, you will have proven experience managing commercial cleaning operations and staff. You will understand the importance of presentation, reliability, communication and meeting client expectations in a high‑profile environment.

• Previous experience in commercial cleaning management
• Strong understanding of site management and cleaning operations
• Experience managing cleaners across multiple sites or a large site environment
• Knowledge of contractual KPIs, service standards and client reporting
• Ability to lead, support and performance manage cleaning staff
• Strong attention to detail and quality standards
• Excellent communication and problem‑solving skills
• Ability to manage rosters, staffing gaps and operational priorities

Ability to start within 2 weeks preferred

Highly Regarded

• Experience managing cleaning services in hospital, education, government, health, retail, facilities or large commercial environments
• Experience conducting audits, inspections and quality reporting
• Knowledge of WHS requirements, chemical handling and safe cleaning practices
• Experience working with cleaning systems, rosters, timesheets or reporting platforms

What We Offer

• Full‑time management role based in Townsville
• Responsibility for a key operational portfolio
• Support from senior management and operational teams
• Opportunity to take ownership of important client sites
• Stable role with a growing commercial services business