Contract Fulfillment & Onboarding Specialist

Synergy Plus Pty Ltd.; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Generous paid parental leave

Volunteer leave

Professional development opportunities

Other leave options including parental

Job summary

Synergy, based in Western Australia, is seeking a Contract Fulfilment Coordinator for a 12-month role in our Perth Central Park Office. You will work within the Business Customer support team to ensure successful onboarding and renewals of contestable contracts, aligning with regulatory rules and internal governance.

You will collaborate across teams, manage multiple priorities, and maintain strong attention to detail to deliver accurate fulfilment and a positive customer experience for a broad

Qualifications

• 3+ years’ experience in frontline customer service roles, service specialist roles, contract administration, fulfilment, sales support, customer operations or other specialist customer service environments.
• Energy industry familiarity and SAP/Salesforce experience are preferred but not essential.
• Strong organisational skills with ability to manage multiple priorities and exceptional attention to detail.
• Customer-focused mindset with ability to build positive stakeholder relationships.
• Demonstrated understanding of compliance, governance and process disciplines.

Responsibilities

• Implement contract fulfilment tasks for new and existing contestable business customers, including new connections, customer churns and transfers, contract renewals, metering changes and other market transactions in accordance with regulatory and operational requirements.
• Ensure fulfilment activities and customer contracts are completed accurately, on time and comply with market rules, governance and regulatory requirements, including service level agreements.
• Work in a team environment and collaborate with colleagues, sharing knowledge and contributing to a positive culture.
• Demonstrate effective organisation skills, strong attention to detail and quality assurance, and optimisation of task management to meet agreed service level agreements.
• Drive a positive customer experience and build effective relationships internally with sales and service teams and externally with 54 industry stakeholders, local authorities and third-party representatives.

Skills

Customer service

Organisational skills

Attention to detail

Stakeholder relationships

Tools

SAP

Salesforce

Job description

Synergy, based in Western Australia, is seeking a Contract Fulfilment Coordinator for a 12-month role in our Perth Central Park Office. You will work within the Business Customer support team to ensure successful onboarding and renewals of contestable contracts, aligning with regulatory rules and internal governance.

You will collaborate across teams, manage multiple priorities, and maintain strong attention to detail to deliver accurate fulfilment and a positive customer experience for a broad