Contract Fulfilment Coordinator

Synergy (Electricity Generation and Retail Corporation); Perth; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous parental leave

Other leave options including parental

Volunteer leave

Learning and development opportunities

Job summary

Synergy is seeking a Contract Fulfilment Coordinator for a 12-month opportunity based in Perth. You will ensure all new and existing contestable customer contracts are fulfilled on time and in line with market rules and internal governance.

Working within the Business Customer support team, you’ll collaborate with sales and service colleagues, manage onboarding and renewal activities, and build positive relationships with industry stakeholders.

Qualifications

• 3+ years in frontline customer service roles or contract administration.
• Experience with onboarding, renewals and customer operations.
• Energy industry experience is a plus.

Responsibilities

• Implement contract fulfilment tasks for new and existing contestable business customers.
• Ensure activities are completed accurately and on time with governance requirements.
• Collaborate with sales, service teams and external stakeholders.
• Maintain organised task management to meet service levels.
• Build positive customer experiences and relationships with industry stakeholders.

Skills

Customer service

Contract administration

Stakeholder management

Attention to detail

Sales support

Tools

SAP

Salesforce

Job description

Perth

We're leading Western Australians to their intelligent energy future. And we want you to be part of it. You might know us as Western Australia's largest electricity generator and energy retailer, supporting 1.2 million customers across the state. But what you might not know, is that we’re investing in renewable energy projects, including wind farms and big batteries, to help build a more sustainable and reliable future. Our Big Battery is now live in Kwinana, we’re expanding the Warradarge Wind Farm, the WA EV Network has launched, and we have many other projects in the works. We're a purpose-driven organisation, owned by the people of WA. Our commitment is to ensure all Western Australians have access to secure, reliable, and sustainable energy. We believe that the benefits of renewable energy aren’t just for some, they're for everyone. This is where you come in.

Role Description

The Contract Fulfilment Coordinator role is an exciting 12month opportunity based in our Perth Central Park Office. The role sits within the Business Customer support team, which delivers services and solutions tailored to the evolving energy needs of business customers, with an increasing focus on green and sustainable offerings.

The Contract Fulfilment Coordinator ensures all new and existing contestable customer contracts are fulfilled successfully. They work collaboratively to deliver a positive on-boarding or renewal experience and ensure that all internal engagement activities are completed within business rules.

Job Responsibilities

• Implement contract fulfillment tasks for new and existing contestable business customers, including new connections, customer churns and transfers, contract renewals, metering changes and other industry market transactions in accordance with regulatory and operational requirements.
• Ensure fulfilment activities and customer contracts are completed accurately, on time and comply with market rules, governance and regulatory requirements, including service level agreements.
• Work in a team environment and collaborate with colleagues sharing knowledge, providing support and contributing to a positive culture.
• Demonstrate effective organisation skills, strong attention to detail and quality assurance, and optimisation of task management to meet agreed service level agreements.
• Drive a positive customer experience and build effective relationships internally with sales and service teams and other synergy areas and externally with 54 industry stakeholders, local authorities and third-party representatives.

What You Will Bring

• 3+ years’ experience in frontline customer service roles, service specialist roles, contract administration, fulfilment, sales support, customer operations or other specialist customer service environments.
• Energy industry, SAP and Salesforce experience are preferred but not essential.
• Strong organisational skills with the ability to manage multiple priorities and exceptional attention to detail.
• Customer-focused mindset with ability to build positive stakeholder relationships.
• Demonstrated understanding of compliance, governance and process disciplines.

So, what's it like working for Synergy?

As one of Australia's most trusted utility brands, we value our customers, the community we operate in, and our people. When you work with us, you'll be joining an inclusive and proactive organisation, one that enables innovative thinking, accountable leadership, and collaboration. It's how we're creating an exceptional workplace, and we want you to be part of it.

At Synergy we have a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

Here’s a just a few of the benefits you'll have access to as a Synergy employee:

• Flexible work arrangements
• Generous paid parental leave
• Other leave options including reproductive and purchased annual leave
• Volunteer leave so you can give back to your community
• Learning and development opportunities

At Synergy we believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia. We celebrate our diversity and warmly welcome applications from individuals of all backgrounds, especially those from underrepresented groups.

Section 51

Synergy is committed to improving employment opportunities and outcomes for Aboriginal and Torres Strait Islander people. As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Have we sparked your interest? We hope so. It’s an exciting time for energy in Western Australia – and you’re connected to it.

Applications close 18th September 2026, however Synergy reserves the right to close applications when a suitable pool of candidates is identified.

Due to a scheduled system outage, our recruitment platform will be unavailable from Saturday 5th September 8pm to Sunday 6th September 6am AWST. Applications cannot be submitted during this period. We apologise for any inconvenience and encourage candidates to submit their application before or after the outage window.