Contract Change Lead

NSW Public Service Commission; Sydney; Hybrid; AUD 163,000 - 183,000; Full time

Job summary

Transport for NSW is seeking a fixed-term, full-time change management professional to lead business readiness and adoption for major contract reform and technology-enabled reforms in Sydney.

You will work within a large-scale programme, engaging operators and stakeholders, embedding new systems, processes and operating models, with hybrid work options and some requirement to be in the office during key delivery phases.

Qualifications

• Change management experience in large-scale technology environments.
• Proven ability to influence stakeholders and drive adoption.
• Strong governance and communications skills across multi-stakeholder groups.

Responsibilities

• Lead change, communication and business readiness for major reforms.
• Embed new systems, practices and operating models across NSW's contract landscape.
• Collaborate with operators and contract teams to ensure smooth delivery and transition.

Skills

Change management

Stakeholder engagement

Governance

Communication

Job description

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Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Sydney, NSW, AU, 2020

Job reference number: 111157

Employment type: Fixed Term Full-Time

Salary range: $163145.0-$182721.0

You can influence outcomes and meet diverse challenges.

This is your opportunity to broaden your experience and perspectives, step out of the confines of a standard project role and expand your scope to work with an interconnected ecosystem of industry professionals.

In this role, you'll:

Be working as part of a team delivering contract reform and transformation initiatives that support more effective, passenger-focused bus services across NSW. You'll help embed new contract systems, practices and operating models across a complex statewide network.

You’ll lead change, communication and business readiness activities for major operational and technology-enabled reforms, driving successful implementation and sustainable adoption.

You’ll work closely with operators, contract teams and key stakeholders to navigate change, build engagement and deliver improvements while maintaining service continuity.

This role is based in Sydney. While hybrid working options are available, project requirements may require you to be in the office up to five (5) days per week at key stages to support successful delivery outcomes.

This role is also fixed term, full time up until 30th November 2027.

About you

Your change management expertise, developed across complex, large-scale technology environments, will see you successfully deliver business readiness, adoption and transition outcomes. You're recognised for influencing stakeholders, building buy-in and bringing people on the journey through change.

You've got experience leading complex transformation initiatives and embedding new systems, processes and ways of working. You're known for building momentum, overcoming resistance and delivering change that lasts.

You've got strong stakeholder engagement, governance and communication skills, with a talent for building support and influencing at all levels. You're adept at navigating complexity, managing risk and turning plans into successful outcomes.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.