Contact Centre Officer

Deaf Connect; Brisbane; Hybrid; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Uncapped bonuses

Hybrid work

Flexible shifts

Training and coaching

Career progression

Supportive team

Job summary

Deaf Connect in Brisbane is seeking a friendly, target-driven team member for the Deaf Lottery fundraiser. You’ll speak with existing supporters, handle enquiries and help drive individual and team sales targets while delivering excellent customer service.

Work is hybrid with flexible weekday hours and no weekend shifts. You’ll join a supportive team, receive training, uncapped bonuses, and opportunities for career progression into leadership roles.

Qualifications

• No prior call centre or sales experience required; training provided.
• Enjoy talking to people and working toward sales targets.
• Listen well and communicate clearly; focus on customer experience.

Responsibilities

• Speak with Deaf Lottery supporters to answer enquiries.
• Help achieve individual and team sales targets.
• Provide excellent customer service to supporters.

Skills

People skills

Communication

Sales mindset

Teamwork

Job description

Speak with existing supporters, earn uncapped bonuses and enjoy flexible weekday hours and hybrid work, while helping raise funds for Deaf and deafblind Australians.

About the role:

Join the Deaf Connect Contact Centre and help raise funds through the Deaf Lottery.

You’ll speak with existing Deaf Lottery supporters, help with their enquiries and work towards individual and team sales targets.

This is a sales role, but good customer service matters just as much. We want supporters to feel listened to, well looked after and comfortable speaking with our team.

You’ll be speaking with people who already know and support Deaf Lottery, so there’s no cold calling.

The money raised through Deaf Lottery helps fund programs and services for Deaf, deafblind and hard of hearing Australians, including community programs, grants and support services.

What you’ll get:

• Uncapped bonuses - many team members earn an extra $100 - $200 per week
• Hybrid work - split your week between working from home and our welcoming South Brisbane office
• Choose shifts that suit you - with options that can work around school drop-off and pick-up, study and other commitments, plus no weekend work.
• Training and ongoing coaching
• Career progression - develop your skills, gain leadership experience and progress into Senior Contact Centre Officer and Team Leader roles
• A supportive team that helps each other and recognises good results

About you:

You don’t need previous call centre or sales experience. Whether you’re new to the industry or already have experience in sales, customer service, call centres or fundraising, we’d love to hear from you.

You’ll be a good fit if you:

• Enjoy talking to people
• Are motivated by goals and comfortable working towards sales targets
• Listen well and communicate clearly
• Care about giving customers a good experience
• Work well as part of a team and want to keep improving your sales and communication skills

Experience in retail, hospitality, customer service, sales, call centres or fundraising is useful, but not essential.

If you’ve worked with customers before, you may already have many of the skills needed for the role - talking to different people, answering questions, solving problems and helping people make decisions.

No direct sales experience? That’s okay. We provide training and coaching to help you get started.

If you’re good with people and want a sales role with uncapped bonuses, flexible weekday hours, hybrid work and a cause worth supporting, we’d love to hear from you.

About Us:

Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.
We offer an attractive benefits program including:

• Salary packaging, enabling you to make huge savings on tax and maximise your pay
• Flexibility regarding working arrangements
• Discount membership to gyms and facilities throughout Australia
• Free annual flu vaccinations
• Free comprehensive online learning portal
• Free financial wellness support through our default super fund