Client Service Specialist- Dee Why

Hearing Australia; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

15.4% superannuation

Paid parental leave

Private health cover discount

Salary packaging & retailer discounts

Job summary

Hearing Australia is seeking a Client Service Specialist to greet clients, manage reception, and support clinical services across our Sydney centres. You will handle counter and phone inquiries, process claims, and assist with admin tasks and data entry.

The role includes assisting clinicians, performing minor repairs, and helping clients with hearing aid use, with a focus on compassionate, patient-centered service.

Qualifications

• Experience greeting clients and handling counter/phone enquiries.
• Strong administrative/data-entry skills with attention to detail.

Responsibilities

• Greet clients and handle counter and telephone enquiries.
• Cover reception and perform general administration including appointment bookings, processing claims, data entry and monthly reports.
• Liaise with clients including children and adults from diverse backgrounds and with complex needs.
• Perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting.
• Assist clinicians by identifying client needs, offering advice and demonstrating hearing aid use.

Job description

Hearing Australia is a trusted leader in the hearing industry. Working across the country, we support and empower people by providing hearing health when and where they need it.

• Gain skills with Australia’s largest provider of government-funded hearing care
• Support to Chatswood and Macquarie hearing centres on occasion
• This role will include an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm), to support the completion of mandatory training and onboarding requirements

Want to improve the lives of Australians, no matter who they are?

Join us and build a career and future you’ll be proud of.

It matters more at Hearing Australia

Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.

Your opportunity

As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:

• You’ll greet clients, attend to all counter and telephone enquiries
• You’ll cover reception and undertake general administration duties includes booking client appointments, processing claims, data entry and monthly reports
• You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds
• You’ll perform minor hearing aid repairs, Bluetooth pairing and device troubleshooting
• You’ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids

What you’ll bring

We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:

• Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work
• Approach each day and task with a positive attitude and growth mindset
• Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and or android applications)
• A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families
• Drivers license and own reliable vehicle

What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.

Why Hearing Australia?

There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:

• How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something
• Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special
• Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.

What does that mean for you?

As a Client Service Specialist, you’ll know that every day, your work is helping people who need us. Just ask Ebonie, one of our dedicated Medical Receptionists about why they choose to work with us:

“I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”

You’ll also enjoy a range of benefits, including:

• Attractive salary package includes a generous 15.4% superannuation
• Paid parental leave
• Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers)