Consultant (Sales)

Ashley & Martin Elmo; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Structured training

Performance incentives

International clinic network

Clinic-based work

Meaningful work

Job summary

Ashley & Martin is seeking a results-driven sales professional for the Macquarie Park clinic to guide new patients through treatment options and enrolments. You’ll manage consultations, build relationships, and drive ongoing patient engagement while handling clinic administration and CRM tasks.

You will work a full-time roster with hours across Monday to Saturday, contributing to patient outcomes and clinic growth in a supportive, team-based environment.

Qualifications

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Responsibilities

• Consult initial and follow-up consultations to understand patient goals and concerns.
• Explain treatment programs, pricing, and payment options to patients.
• Convert consultations into enrolments and achieve sales targets.
• Maintain patient records, schedule appointments and manage CRM activity.
• Coordinate care with GP team and clinic staff.

Skills

Sales experience

CRM

Price negotiation

Follow-up

Tools

CRM software

Job description

Introduction

Bring your sales skills to a role where you can build lasting relationships and make a difference to people's confidence.

At Ashley & Martin's Macquarie Park clinic, you'll meet new patients considering treatment and support existing patients deciding on their next program. You'll understand their goals, explain their options and confidently guide their decision.

This is a hands-on sales role combining consultations, patient care and clinic administration, with clear accountability for initial enrolments, retention and subsequent program sales.

About Ashley & Martin

Ashley & Martin has supported people on their hair regrowth journey for more than 60 years. With clinics across Australia, New Zealand and Singapore, we bring together experienced clinic teams and medical professionals to deliver treatment and ongoing patient support.

Description

The role

This is a full-time, clinic-based position working 76 hours per fortnight on a roster across Monday to Saturday.

You'll manage the patient relationship from the first consultation through progress reviews and ongoing treatment decisions. Success comes from understanding what matters to each patient, communicating value and following through consistently.

What you'll do

Consult and sell

• Conduct initial consultations to understand patients' goals and concerns.
• Explain treatment programs, realistic expectations, pricing and payment options.
• Handle questions and objections with confidence and empathy.
• Ask for commitment and convert consultations into enrolments.
• Achieve agreed initial and subsequent program sales targets.

Build lasting patient relationships

• Conduct progress check-ups and review patient photographs.
• Support patients throughout their treatment journey.
• Discuss ongoing treatment needs and guide subsequent program decisions.
• Maintain timely follow-up with prospective and existing patients.
• Work with the clinic team and GPs to coordinate appropriate care.

Help the clinic run well

• Manage appointments, patient records and CRM activity.
• Complete enrolment documentation, process payments and reconcile daily transactions.
• Support reception, stock management and daily clinic administration.
• Maintain accurate records and protect patient confidentiality.

What you’ll bring

You're a confident sales professional who builds trust, communicates value and knows how to close. You're comfortable discussing personal concerns and commercial decisions, and you take ownership of both the patient experience and your results.

You’ll bring:

• At least two years' experience in sales or a customer-facing role with clear sales accountability.
• A track record of converting enquiries, retaining customers or growing existing accounts.
• Confidence discussing price, handling objections and asking for commitment.
• Strong follow-up, organisation and CRM skills.
• A professional, empathetic approach to sensitive conversations.
• The initiative to contribute to the wider clinic team.

Hair loss or healthcare experience isn't required-we'll provide the relevant training. Experience in consultative sales, premium retail, dental, optical, cosmetic clinics, allied health or fitness memberships would be highly regarded.

What's in it for you?

• New and existing patients: sell initial programs and build ongoing relationships through subsequent treatment.
• Clinic-based work: no cold calling or territory travel.
• Performance incentives: recognition for your contribution to patient and clinic outcomes.
• Structured training: clear expectations, practical coaching and ongoing development.
• Meaningful work: help people make informed decisions about their hair and confidence.
• An experienced team: join a recognised brand with an international clinic network.