Clinic-Based Patient Care & Retention Consultant

Ashley & Martin; Greater Dandenong; On-site; AUD 68,000 - 84,000; Full time

Benefits offered by this job

No cold calling

Established patient base

Predictable clinic roster

Performance incentives

Training and development

Job summary

Ashley & Martin in Dandenong is seeking a confident, relationship‑led sales professional to join our clinic-based team. You’ll manage our established patient base, support ongoing treatment decisions and guide conversations about next steps within a patient‑centered care path.

This full‑time role runs Monday to Saturday, 76 hours per fortnight, with no cold calling and a clear pathway into broader clinic sales roles.

Qualifications

• Minimum two years’ experience in sales or a customer-facing role.
• Proven ability to convert enquiries and retain customers.
• Comfort discussing price, value and treatment options.
• Strong follow-up discipline and CRM capability.

Responsibilities

• Manage patient relationships across the clinic.
• Support treatment progression and ongoing care decisions.
• Coordinate appointments, billing, and CRM activities.
• Drive retention and re-enrolment outcomes.
• Collaborate with GPs for a smooth patient experience.

Skills

Relationship building

CRM proficiency

Customer service

Sales accountability

Tools

CRM software

Job description

Ashley & Martin in Dandenong is seeking a confident, relationship‑led sales professional to join our clinic-based team. You’ll manage our established patient base, support ongoing treatment decisions and guide conversations about next steps within a patient‑centered care path.

This full‑time role runs Monday to Saturday, 76 hours per fortnight, with no cold calling and a clear pathway into broader clinic sales roles.