Consultant (Sales)

Ashley & Martin; Greater Dandenong; Sur place; AUD 68 000 - 84 000; Plein temps

Avantages offerts par ce poste

No cold calling

Established patient base

Predictable clinic roster

Performance incentives

Training and development

Résumé du poste

Ashley & Martin in Dandenong is seeking a confident, relationship‑led sales professional to join our clinic-based team. You’ll manage our established patient base, support ongoing treatment decisions and guide conversations about next steps within a patient‑centered care path.

This full‑time role runs Monday to Saturday, 76 hours per fortnight, with no cold calling and a clear pathway into broader clinic sales roles.

Qualifications

• Minimum two years’ experience in sales or a customer-facing role.
• Proven ability to convert enquiries and retain customers.
• Comfort discussing price, value and treatment options.
• Strong follow-up discipline and CRM capability.

Responsabilités

• Manage patient relationships across the clinic.
• Support treatment progression and ongoing care decisions.
• Coordinate appointments, billing, and CRM activities.
• Drive retention and re-enrolment outcomes.
• Collaborate with GPs for a smooth patient experience.

Connaissances

Relationship building

CRM proficiency

Customer service

Sales accountability

Outils

CRM software

Description du poste

You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for more than 60 years supporting our customers on their hair regrowth journey and we are pretty excellent at what we do! We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.

Job Description

A Different Kind of Sales Role

This isn’t cold calling, territory sales or constant lead generation.

You’ll work from our Dandenong clinic during set hours, managing relationships with an established patient base. Our patients have already chosen Ashley & Martin, and your role is to support their progress and help them make informed decisions about continuing their treatment.

It is a relationship-led role combining patient care, clinic administration and commercial accountability. Success comes from building trust, understanding each patient’s needs and following through consistently—not high-pressure selling.

About the Role

This is a full-time, clinic-based role working 76 hours per fortnight, Monday to Saturday.

You’ll manage relationships across the clinic’s existing patient base—conducting progress check-ups, coordinating ongoing care and guiding conversations about subsequent treatment programs.

You’ll be accountable for patient engagement, follow-up, retention and re-enrolment outcomes. As you build your capability, there is an opportunity to progress into broader patient consultation and clinic sales responsibilities.

What You’ll Do

Manage Patient Relationships

Support patients throughout their treatment journey

Conduct progress check-ups and review progress photos

Build trust and maintain regular patient contact

Respond to questions and coordinate appropriate next steps

Work with the clinic team and GPs to provide a smooth patient experience

Support Retention and Re-enrolment

Discuss ongoing treatment options clearly and confidently

Follow up patients approaching the end of their program

Guide patients through subsequent treatment decisions

Maintain accurate and timely follow-up activity

Achieve agreed retention and re-enrolment targets

Help Run the Clinic

Manage appointments, patient records and CRM activity

Process payments and complete daily reconciliation

Maintain accurate documentation and patient confidentiality

Assist with reception enquiries and clinic administration

Support stock management and day-to-day clinic operations

About You

You are a confident, commercially minded relationship builder who understands that excellent service and strong sales performance go hand in hand.

You know how to uncover customer needs, communicate value and confidently guide a considered purchasing decision. You are comfortable following up, handling hesitation and asking for the sale—without relying on pressure-based tactics.

What We Offer

No cold calling, territory management or travel between customers

An established clinic patient base to manage and develop

A predictable Monday-to-Saturday clinic roster

Performance incentives linked to patient and clinic outcomes

Structured training and ongoing support

A genuine pathway into broader consultation and clinic sales roles

The opportunity to make a meaningful difference to patient confidence

An established and recognised brand with more than 60 years of experience

Desired Skills and Experience

You will bring

At least two years’ experience in sales or a customer-facing role with clear sales accountability

A demonstrated ability to convert enquiries, retain customers or grow existing accounts

Confidence discussing price, value and treatment options

The ability to build trust while maintaining commercial focus

Comfort working towards individual and clinic sales targets

Strong follow-up discipline and the resilience to keep opportunities moving

Confidence handling objections and asking for commitment

Strong organisation, administration and CRM capability

A professional and empathetic approach to personal conversations

Genuine motivation to improve both patient outcomes and clinic performance

You do not need experience in hair loss or healthcare; we will provide the relevant training. Experience in consultative sales, premium retail, dental, optical, cosmetic clinics, allied health, fitness memberships or other considered-purchase environments would be highly regarded.

This role will suit someone who enjoys sales but wants to move away from cold calling, lead generation and territory travel into a more meaningful, relationship-led environment.