Construction & Handover Client Experience Lead

AllianceCorp; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work arrangements

Employee Assistance Program (EAP)

Training and career progression

Job summary

AllianceCorp is seeking a Client Experience Coordinator to manage the client journey through construction and handover. You will be the primary contact, keeping clients informed and confident as builds progress, while coordinating with builders, brokers, and internal teams to ensure milestones and documentation are delivered on time.

The role requires 3–4 years in coordination or administrative roles, strong communication, and meticulous organisation.

Qualifications

• 3–4 years’ experience in a coordinator, client service, or administrative role
• Strong communication skills across phone and email
• High attention to detail with strong organisational ability
• Ability to manage multiple files and deadlines
• Experience using CRM systems (Salesforce or similar)

Responsibilities

• Act as the main point of contact for clients from construction commencement through to handover
• Coordinate stage invoices between builders, brokers, and clients
• Track construction progress and ensure CRM records are accurate and up to date
• Monitor and escalate construction delays, variations, and price increases where required

Skills

Client communication

Coordination

Organisational skills

CRM experience

Tools

Salesforce

CRM software

Job description

AllianceCorp is seeking a Client Experience Coordinator to manage the client journey through construction and handover. You will be the primary contact, keeping clients informed and confident as builds progress, while coordinating with builders, brokers, and internal teams to ensure milestones and documentation are delivered on time.

The role requires 3–4 years in coordination or administrative roles, strong communication, and meticulous organisation.