Construction Client Liaison — Flexible Guide to Handover

Abn-Group; Western Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

In-House Discounts

Flexibility

Career Growth

Wellness Focus

Health Coverage

Parental Leave

Job summary

ABN Group is seeking a Client Liaison - Construction in Western Australia to be the trusted guide for customers from Ready to Start through handover. You will work with Site Managers and trades to keep customers informed and the build progressing smoothly.

This role emphasizes proactive communication, accurate record-keeping and timely updates, coordinating key handover meetings, and resolving issues to protect the customer experience.

Qualifications

• Proven experience delivering outstanding customer service.
• Excellent communication and relationship-building skills.
• Strong organisational, time management and administrative skills.
• High attention to detail and the ability to manage multiple priorities simultaneously.
• A proactive, solutions-focused approach to problem solving.

Responsibilities

• Managing the customer experience throughout the construction journey from site works through to completion and handover
• Handling and responding to all client queries with empathy, professionalism and timely follow-up
• Providing regular job tracking and proactive updates to clients on progress of their build
• Liaising with Site Managers, trades and suppliers throughout the construction phase to resolve issues and maintain momentum
• Managing timeframes right through to completion, including coordinating key handover meetings with clients
• Maintaining accurate customer records, documentation and file notes to support transparency, compliance and reporting
• Monitoring progress against timelines and proactively identifying and escalating risks, delays or customer concerns
• Contributing to continuous improvement initiatives by sharing customer feedback and identifying opportunities to enhance the customer journey

Skills

Customer service

Communication skills

Organisational skills

Time management

Problem solving

Stakeholder collaboration

Job description

ABN Group is seeking a Client Liaison - Construction in Western Australia to be the trusted guide for customers from Ready to Start through handover. You will work with Site Managers and trades to keep customers informed and the build progressing smoothly.

This role emphasizes proactive communication, accurate record-keeping and timely updates, coordinating key handover meetings, and resolving issues to protect the customer experience.