Client Experience Coordinator – Construction & Handover

AllianceCorp; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work arrangements

Employee Assistance Program (EAP)

Training and career progression

Job summary

AllianceCorp is seeking a Client Experience Coordinator to manage the client journey through construction and handover. You will be the primary contact, keeping clients informed and confident as builds progress, while coordinating with builders, brokers, and internal teams to ensure milestones and documentation are delivered on time.

The role requires 3–4 years in coordination or administrative roles, strong communication, and meticulous organisation.

Qualifications

• 3–4 years’ experience in a coordinator, client service, or administrative role
• Strong communication skills across phone and email
• High attention to detail with strong organisational ability
• Ability to manage multiple files and deadlines
• Experience using CRM systems (Salesforce or similar)

Responsibilities

• Act as the main point of contact for clients from construction commencement through to handover
• Coordinate stage invoices between builders, brokers, and clients
• Track construction progress and ensure CRM records are accurate and up to date
• Monitor and escalate construction delays, variations, and price increases where required

Skills

Client communication

Coordination

Organisational skills

CRM experience

Tools

Salesforce

CRM software

Job description

Client Experience Coordinator – Construction & Handover

We help everyday Australians build long-term wealth through property.

AllianceCorp is a family-run, full-service property investment consultancy helping clients build successful property portfolios with clarity and confidence.

We provide a true end-to-end service - from tailored finance and location strategy through to property acquisition, contracts, construction, settlement, and ongoing portfolio support. Our focus is on removing guesswork and giving clients structure, expertise, and confidence at every stage of their journey.

Backed by 17+ years of operation and 300+ years of combined experience, we combine data-driven insight with strong industry relationships to source high-quality investment opportunities across Australia - opportunities most buyers would never access on their own.

We are now in a major growth phase - evolving into a nationally recognised property investment brand.

That’s where you come in…

About the Role

We’re looking for a Construction & Handover Coordinator to support clients through the construction and handover stages of their property journey.

You will be the key point of contact for clients once construction begins, ensuring they are kept informed, supported, and confident as their build progresses. You’ll manage a pipeline of active construction files, coordinate communication between builders, brokers, property managers, and internal teams, and ensure all milestones, invoices, and documentation are tracked and delivered accurately and on time.

This role is highly structured and process-driven, requiring strong organisation, communication, and attention to detail. You will be responsible for maintaining a smooth client experience throughout construction and ensuring a seamless transition through to handover and tenancy.

This role is best suited to someone with 3–4 years’ experience in coordination, client service, or administrative roles, who is comfortable managing multiple priorities and working within defined processes.

Key Responsibilities

Client Communication & Experience

• Act as the main point of contact for clients from construction commencement through to handover
• Conduct structured introductory calls for all clients entering construction
• Provide clear, timely, and proactive updates at key construction milestones
• Set expectations with clients around timelines, stages, and what to expect throughout the build
• Prepare and deliver handover communications to support a smooth transition into settlement

Construction Coordination

• Manage a portfolio of active construction files at various stages
• Coordinate stage invoices between builders, brokers, and clients
• Track construction progress and ensure CRM records are accurate and up to date
• Monitor and escalate construction delays, variations, and price increases where required
• Ensure key documentation is correctly stored and maintained

Handover & Post-Construction

• Coordinate preparation for handover including inspections, property management onboarding, and key collection
• Liaise with property managers and external stakeholders to ensure readiness for tenancy
• Support clients through final settlement and transition into the leasing phase
• Ensure all handover requirements are completed within required timeframes

What You’ll Bring

• 3–4 years’ experience in a coordinator, client service, or administrative role
• Strong communication skills - clear, confident, and professional across phone and email
• High attention to detail with strong organisational ability
• Ability to manage multiple files and competing deadlines
• Experience using CRM systems (Salesforce or similar preferred)
• Strong follow-through and consistency in process execution
• Comfortable working with multiple stakeholders including builders, brokers, and property managers
• Calm, structured approach to workload and problem solving

Why You’ll Love It Here

• #13 Best Place to Work in Australia
• Flexible and hybrid working arrangements
• Supportive, high-performance team culture
• Employee Assistance Program (EAP) supporting wellbeing and mental health
• Direct exposure to a leading property investment business shaping wealth creation in Australia
• Strong focus on training, development, and internal career progression
• Monthly social and wellbeing initiatives, team activities, and events

Ready to Join Us

If you’re looking for a role where you can step into ownership, build capability, and grow within a structured and fast-moving environment, we’d love to hear from you.

For more information, please contact Lucy Whale Employee Experience Manager at **********@alliancecorp.com.au