Constituent Services & Electorate Admin Assistant

Parliamentary Service; Townsville City; On-site; AUD 95,000 - 119,000; Full time

Job summary

Parliamentary Services in Townsville is seeking an Assistant Electorate Officer to support Mrs Janelle Poole APM MP, providing administration, constituent support and community engagement in the Mundingburra Electorate Office. This is a temporary opportunity until the 26th March 2027, with the possibility of extension.

The role delivers high-quality services to constituents, maintains office systems, and coordinates diary, meetings and travel while building strong relationships with local

Qualifications

• Excellent communication and interpersonal skills to engage with a diverse range of stakeholders.
• High levels of professionalism, discretion and sound judgement.
• Strong organisational skills and the ability to manage competing priorities.
• Ability to work independently and demonstrate initiative. Strong literacy and computer skills, with the ability to quickly learn new systems.
• Commitment to the Parliamentary Service values of Innovation, Learning, Integrity, Clients and People.

Responsibilities

• Assist with diary management, coordinating appointments, meetings and community events.
• Provide administrative support including correspondence, research, data entry and record keeping.
• Help prepare briefing materials, community information and maintain office systems.
• Monitor local issues through community engagement, media and stakeholder networks.
• Assist with travel arrangements and liaise with Parliamentary Travel services.
• Respond to enquiries via phone, email and in person, providing information and support.
• Maintain strong relationships with community organisations, government agencies and stakeholders.
• Support community engagement activities such as events and constituent correspondence.
• Provide general office support including filing, records management, supplies coordination and documentation.

Job description

Parliamentary Services in Townsville is seeking an Assistant Electorate Officer to support Mrs Janelle Poole APM MP, providing administration, constituent support and community engagement in the Mundingburra Electorate Office. This is a temporary opportunity until the 26th March 2027, with the possibility of extension.

The role delivers high-quality services to constituents, maintains office systems, and coordinates diary, meetings and travel while building strong relationships with local