Conferencing & Events Manager

Crystalbrook Collection; Adelaide; On-site; AUD 70,000 - 110,000; Full time

Job summary

Crystalbrook Sam in Adelaide is seeking a confident, commercially minded Conference and Events Manager to join our pre-opening team. Reporting to the Director of Sales, the role focuses on handling event enquiries and delivering memorable experiences through careful planning and flawless execution.

You will build relationships with local businesses and clients, coordinate with Sales, Marketing and hotel leadership, and upsell F&B, AV and event services to maximise revenue.

Qualifications

• Experience in conference and events sales, event coordination, hotel sales or related role.
• Strong customer relationship management skills.
• Understanding of the Adelaide corporate, conference and events market.
• Excellent event planning, coordination and execution skills.

Responsibilities

• Manage conference, meeting and event enquiries from initial contact to post-event follow-up.
• Build and maintain relationships with local businesses, corporate clients, planners, agencies and partners.
• Develop partnerships to generate repeat event business and ongoing opportunities.
• Prepare tailored proposals, quotations and event agreements reflecting client requirements.
• Coordinate event details with F&B, operations and other hotel departments to ensure seamless delivery.
• Conduct site inspections, client meetings and hotel showcases with a customer-focused approach.

Skills

Event sales

Event coordination

CRM knowledge

Adelaide market

Job description

Crystalbrook Sam is preparing to open its doors in Adelaide, and we are looking for a confident, commercially minded and highly organised Conference and Events Manager to join our pre-opening team.

Reporting to the Director of Sales, this is a role for someone who enjoys building strong customer relationships, managing event enquiries and bringing memorable experiences to life through thoughtful planning and seamless execution.

You will play an important role in establishing Crystalbrook Sam as a destination for corporate meetings, conferences, celebrations and special events, working closely with clients and local partners to deliver tailored experiences with care, professionalism and attention to detail.

For the right person, this is a fantastic opportunity to join a new hotel from the beginning and help establish a reputation for exceptional service and memorable events.

Working Days: Tuesday to Saturday, to support the operational and commercial demands of the hotel’s conference and events business.

The role:

Working closely with our Sales, Marketing and hotel leadership teams, you will manage event enquiries and execution, develop local partnerships and maximise revenue opportunities through effective conversion, relationship management and upselling.

You will be responsible for:

• Managing conference, meeting and event enquiries from initial contact through to confirmation and post-event follow-up
• Building and maintaining strong relationships with local businesses, corporate clients, event planners, agencies and industry partners
• Developing partnerships with local organisations and businesses to generate repeat event business and ongoing opportunities
• Preparing tailored proposals, quotations and event agreements that reflect client requirements and commercial objectives
• Coordinating event details, ensuring all client requirements are accurately communicated and delivered
• Working closely with Food and Beverage, Operations and other hotel departments to ensure seamless event planning and execution
• Conducting site inspections, client meetings and hotel showcases with confidence and a genuine customer-focused approach
• Identifying opportunities to upsell food and beverage packages, AV and additional event services
• Maintaining regular communication with clients throughout the planning process, providing timely updates and solutions
• Ensuring event documentation, Banquet Event Order, function sheets, billing details and client information are accurate and up to date
• Managing multiple events, deadlines and competing priorities with strong organisation and attention to detail
• Supporting repeat business through consistent service delivery and ongoing client engagement
• Monitoring conversion, revenue opportunities and account activity against agreed commercial targets
• Representing Crystalbrook Sam at relevant industry events, networking functions and local business activities

About you:

You are naturally relationship-focused, commercially aware and take pride in delivering exceptional customer experiences.

You enjoy understanding what clients need, making the planning process easy for them and ensuring every detail is considered, from the initial enquiry through to the successful delivery of their event.

You will ideally bring:

• Previous experience in conference and events sales, event coordination, hotel sales or a closely related role
• Strong customer relationship management skills and a genuine passion for client service
• An understanding of the Adelaide corporate, conference and events market
• Excellent event planning, coordination and execution skills