General Manager - Service Delivery

Medhealth Dba; Cairns Regional; On-site; AUD 100,000 - 150,000; Full time

Job summary

Crystalbrook Collection is a bold and sustainable hotel group redefining luxury hospitality in Australia. This Business Development Manager, Corporate & Events, focuses on driving new business, building strong commercial relationships and growing revenue across corporate accounts and meetings & events segments.

The role requires a commercially driven, relationship-focused sales professional who thrives on identifying opportunities, connecting with stakeholders at all levels and delivering

Qualifications

• Experience in hospitality sales, business development or related commercial roles.
• Proven ability to proactively identify and develop new opportunities.
• Strong relationship-building skills with credibility and trust across levels.
• Comfort engaging with senior executives and industry partners.
• Excellent communication and storytelling to convey the Crystalbrook experience.
• Curiosity about customers, markets and revenue opportunities.

Responsibilities

• Drive new business acquisition and grow revenue with corporate accounts.
• Build and maintain partnerships across Corporate and Meetings & Events segments.
• Collaborate with hotel and global sales teams to expand market share.
• Represent Crystalbrook with energy and professionalism in the market.

Skills

Hospitality sales

Business development

Relationship building

Executive engagement

Communication

Commercial acumen

Job description

Business Development Manager, Corporate & Events

Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia.

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.

As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are building more than hotels. We are building careers, experiences and a new standard of hospitality.

The Opportunity:

Reporting to the Account Director, C&E, the Business Development Manager, Corporate & Events is responsible for driving new business acquisition, building strong commercial relationships and growing revenue across a corporate customer base.

With a Customer Obsessed mindset and a Spirit of Wonder, you'll champion Crystalbrook Riley, Flynn and Bailey and Crystalbrook Collection in the market, identifying opportunities and creating meaningful partnerships across Corporate and Meetings & Events segments.

This is a highly proactive and relationship-focused role for someone who enjoys being out in the market, connecting with people and turning opportunities into results. You'll bring curiosity, commercial drive and creativity to every conversation while working closely with the wider hotel and Global Sales teams to grow revenue, strengthen market share and deliver sustainable business growth.

The Talent:

We're looking for a commercially driven and relationship-focused sales professional who thrives on identifying opportunities, building partnerships and achieving results.

You’ll bring:

• Demonstrated experience in hospitality sales, business development or a related commercial environment.
• A proven ability to proactively identify and develop new business opportunities.
• Strong relationship-building skills with the ability to create credibility and trust with stakeholders at all levels.
• Confidence engaging with senior executives, decision-makers and industry partners.
• Excellent communication, presentation and storytelling skills with the ability to bring the Crystalbrook experience to life.
• Commercial curiosity and the ability to understand customer needs, market trends and revenue opportunities.