Conferencing & Events Executive

Crystalbrook Collection; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

F&B discount

Room rates for staff

Parental leave

Sustainable luxury practices

Career development and training

Job summary

Crystalbrook Collection in Cairns is seeking a Conferencing & Events Executive to connect clients with our property teams and translate briefs into action from planning to delivery and follow-up.

Based in Cairns with occasional after-hours flexibility, you will coordinate site inspections, group arrivals and briefings with chefs, venue leaders and operations, keeping timelines, deposits and accounts on track while delivering memorable events.

Qualifications

• Previous experience in conference and events, event coordination, hotel operations or a related environment.
• Experience supporting group events, ideally including accommodation requirements.
• Exceptional attention to detail and a strong sense of ownership.
• Warm, polished and confident communication with clients and stakeholders.

Responsibilities

• Welcome clients for site inspections and coordinate accommodation and group arrivals.
• Lead event briefings with chefs, venue leaders and operations teams.
• Keep timelines, deposits, event information and accounts on track.
• Follow up with clients to gather feedback and improve future events.

Skills

Conference & events

Hotel operations

Group events support

Attention to detail

Communication skills

Organisational skills

Microsoft Office

iVvy

Australian working rights

Tools

Microsoft Word

Microsoft Excel

PowerPoint

iVvy or similar

Job description

Crystalbrook Collection is a bold and sustainably minded hotel group redefining luxury hospitality in Australia.

Driven by our spirit of wonder, we create locally unique hotels, restaurants and guest experiences that reflect the character of their place and the personality of our people. We believe luxury should feel considered, creative and responsible, with experiences that leave a positive impression on our guests, our collaborators and the communities we are part of.

As our collection continues to grow, including the opening of Crystalbrook Sam in Adelaide at the end of 2026 and Crystalbrook Aurora in Canberra in early 2027, we are entering an exciting new chapter.

Guided by our values — We are Customer Obsessed, We are Collaborators and We are Courageous — we are building more than hotels. We are building careers, experiences and a new standard of hospitality.

The Opportunity

From intimate celebrations to large-scale conferences, Crystalbrook Collection brings memorable events to life across our Cairns properties - Crystalbrook Riley, Crystalbrook Bailey and Crystalbrook Flynn.

As our Conferencing & Events Executive, you will be behind the moments that make an event feel effortless. You will be the key connection between our clients and property teams, translating each event brief into clear actions and guiding every detail from planning through to delivery and final follow-up.

On any given day, you may be welcoming a client for a site inspection, coordinating accommodation and group arrivals, or leading an event briefing with our chefs, venue leaders and operational teams. You will keep timelines, deposits, event information and accounts on track, then reconnect with clients afterwards to gather feedback and ensure every event is even better than the last.

This is a permanent, full-time position based in Cairns, with some flexibility required to support client meetings and events outside standard business hours.

The Talent

You are someone who notices the details, keeps people connected and remains calm and solutions-focused when plans evolve. You build trusted relationships, communicate with confidence and take genuine pride in creating experiences that feel effortless for your clients and guests.

To Thrive In This Role, You Will Bring

• Previous experience in conference and events, event coordination, hotel operations or a related environment
• Experience supporting group events, ideally including accommodation requirements
• Exceptional attention to detail and a strong sense of ownership
• Warm, polished and confident communication with clients and stakeholders
• Strong organisation, prioritisation and problem-solving skills
• The ability to collaborate across multiple teams and manage competing priorities
• Confidence using Microsoft Office, including Word, Excel and PowerPoint
• Experience with event or sales systems such as iVvy or similar - desirable, but not essential
• Valid Australian working rights

Why Us

Benefits

At Crystalbrook Collection, you will work alongside exceptional people in a supportive, passionate and diverse environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing, including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Crystalbrook Collection is an award-winning hotel development and management company, home to one of Australia’s newest portfolios of distinctive upscale hotels, restaurants and bars.

In just eight years, we have grown to own and manage more than AU$1 billion in luxury hotel assets across New South Wales and Queensland, with exciting new hotels planned for Adelaide and Canberra in 2026 and 2027. With continued ambition for growth across Australia and internationally, Crystalbrook Collection is proudly shaping a bold and distinctive future in hospitality.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.

If you have a health condition or disability, please let us know early in the recruitment process so we can provide the appropriate support to ensure you can perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.